APAR status
Closed as program error.
Error description
When the SendMarketingTriggers scheduled job runs to process Wait events in a dialog activity, sometimes the events are ignored and are not processed for individual customers. This occurs on a clustered environment.
Local fix
Set userBehaviorBatchUpdateCacheSize = 1 in the marketing wc-admin-component configuration
Problem summary
USERS AFFECTED: WebSphere Commerce users on v7 using dialog activities on a clustered environment. PROBLEM ABSTRACT: Dialog activity does not work as expected on a clustered environment BUSINESS IMPACT: Customers do not participate properly in marketing activities RECOMMENDATION:
Problem conclusion
For a dialog activity, the marketing system records which triggers are expected for an individual customer (for example, wait triggers, or triggers in a branch) in the customer's user behavior record. These updates are first stored in memory, and are later persisted in a batch. In a clustered environment, when the triggers are processed (for example, by the SendMarketingTriggers scheduled job), the marketing system may not have the most current user behavior records, and the triggers will be ignored. As a result, the customers may not participate in the dialog activity as expected. The marketing system was updated to persist user behavior updates related to dialog activities immediately.
Temporary fix
Comments
APAR Information
APAR number
JR51982
Reported component name
WC BUS EDITION
Reported component ID
5724I3800
Reported release
700
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
YesSpecatt / Pervasive
Submitted date
2014-12-08
Closed date
2014-12-24
Last modified date
2014-12-24
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
WC BUS EDITION
Fixed component ID
5724I3800
Applicable component levels
R700 PSY
UP
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSYL","label":"WebSphere Commerce Enterprise"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.0","Line of Business":{"code":"LOB31","label":"WCE Watson Marketing and Commerce"}}]
Document Information
Modified date:
11 December 2021