Direct links to fixes
APAR status
Closed as program error.
Error description
The following exception appears in the SystemOut logs com.ibm.db2.jcc.am.BatchUpdateException.[jcc][t4][102][10040][4. 14.122] Batch failure. The batch was submitted, but at least one exception occurred on an individual member of the batch. Use getNextException() to retrieve the exceptions for specific batched elements. ERRORCODE=-4229, SQLSTATE=null at com.ibm.db2.jcc.am.ed.a(ed.java:405) at com.ibm.db2.jcc.am.Agent.endBatchedReadChain(Agent.java:400) at com.ibm.db2.jcc.am.po.a(po.java:5157) at com.ibm.db2.jcc.am.po.c(po.java:4743) at com.ibm.db2.jcc.am.po.executeBatch(po.java:2995) at com.ibm.ws.rsadapter.jdbc.WSJdbcPreparedStatement.pmiExecuteBatc h(WSJdbcPreparedStatement.java:1012) at com.ibm.ws.rsadapter.jdbc.WSJdbcStatement.executeBatch(WSJdbcSta tement.java:822) at com.ibm.commerce.foundation.server.services.dataaccess.JDBCQuery Service.executeBatchUpdate(JDBCQueryService.java:760) at com.ibm.commerce.marketing.runtime.engine.MarketingEngineCache.f lushUserBehaviorBatchUpdateCache(MarketingEngineCache.java:2544) The exception appears intermittently in the logs. This situation can occur where there are web or dialog activities that require persisting user behavior information to the database (for example catalog browsing behavior, experiments, non repeatable activities).
Local fix
Increase the size of the DM_UserCache
Problem summary
USERS AFFECTED: WebSphere Commerce users on v7.0 who use Management Center marketing activities that track user behavior PROBLEM ABSTRACT: BatchUpdateException appears in the logs BUSINESS IMPACT: Customers may not get the correct results from web and dialog activities RECOMMENDATION:
Problem conclusion
This problem occurs when: - user behavior information needs to be recorded for the very first time for a customer, and - the corresponding record in the DM_UserCache is LRU evicted before the user behavior information has been persisted, and - then the user behavior information needs to be updated for the customer The marketing code was fixed to ensure all user behavior records are persisted correctly. ------------------------------------------------------------- The latest available maintenance information can be obtained from the Recommended Fixes for WebSphere Commerce technote: http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
Temporary fix
Comments
APAR Information
APAR number
JR49283
Reported component name
WC BUS DEV ED W
Reported component ID
5724I3900
Reported release
700
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2014-02-06
Closed date
2014-05-02
Last modified date
2014-11-26
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
WC BUS DEV ED W
Fixed component ID
5724I3900
Applicable component levels
R700 PSY
UP
[{"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Product":{"code":"SSYT2H","label":"WebSphere Commerce Developer Enterprise"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.0","Line of Business":{"code":"LOB31","label":"WCE Watson Marketing and Commerce"}}]
Document Information
Modified date:
07 December 2021