Direct links to fixes
7.0.0-WS-WCServer-FP009
WebSphere Commerce Version 7.0.0.4 Fix Pack
WebSphere Commerce Version 7.0.0.3 Fix Pack
WebSphere Commerce Version 7.0.0.5 Fix Pack
WebSphere Commerce Version 7.0.0.6 Fix Pack
WebSphere Commerce Version 7.0.0.7 Fix Pack
WebSphere Commerce Version 7.0.0.8 Fix Pack
WebSphere Commerce Version 7.0.0.9 Fix Pack
APAR status
Closed as program error.
Error description
In IBM WebSphere Commerce, the business context service flushes the internal cache for a user when the thread completes the user's request. This flush is based on the WebContainer thread's hash codes. When the WebContainer threads share the same hash code, the business context service flushes all threads sharing the same thread hash code. This leads to a loss of the business context data in the internal cache. In turn, this may lead to various issues with commands and views not being found, as well as possibly access control errors. There is no risk to the security of the user as the request process uses the activity id from the user's cookies, which are not shared, to access the internal cache for the business context data.
Local fix
Restarting the server will force the WebContainer threads to be recreated, and securing new hash codes.
Problem summary
USERS AFFECTED: All WebSphere Commerce users on v7.0. PROBLEM ABSTRACT: WebContainer threads sharing the same hash code in WebSphere Commerce encounter losses of business context information during a user request. BUSINESS IMPACT: Shoppers may experience interruption in their shopping experience as they may encounter various access control errors, command not found errors, and view not found errors. RECOMMENDATION:
Problem conclusion
The internal cache reference and business context flush operation will be updated to use a unique thread identifier instead of hash codes. ------------------------------------------------------------- The latest available maintenance information can be obtained from the Recommended Fixes for WebSphere Commerce technote: http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
Temporary fix
Comments
APAR Information
APAR number
JR38932
Reported component name
WC BUS EDITION
Reported component ID
5724I3800
Reported release
700
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2011-02-17
Closed date
2011-03-25
Last modified date
2011-03-28
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
WC BUS EDITION
Fixed component ID
5724I3800
Applicable component levels
R700 PSY
UP
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSYL","label":"WebSphere Commerce Enterprise"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.0","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
28 March 2011