IZ74679: DOWNTIME REPORT PROMPT UPON WO COMPLETION EVEN WHEN ASSET IS UP

APAR status

• Closed as program error.

Error description

• Problem title:
  
  Downtime Report Prompt upon WO Completion even when asset is up
  
  
  Extended problem description
  This problem occurs either with creating and asset from the
  Maximo front
  end,alternatively with an asset created via the MEA.
  It is considered extremely irritating and confusing by the
  business.
  
  Steps to reproduce on Maximo core 7115 (and 7116) WITH IS O&G
  7.1.0.0, CAL 7.1.0.0 AND PV 7.1.0.0 as follows:
  
  Note!; It is not reproducible with just Core BS 7115 or 7116,
  however is with these 3 IS installed.
  
  1)Go to Administration/Organizations and open your org record
  2)Select action Work Order options/ other organizations options.
  3)Check that Display Downtime Report Prompt upon WO Completion
  for Asset in a 'Down' Status?=YES
  4)Go to Asset/Assets
  5)Create a new asset record against an operating location=BR210
  and change the status to Operating.
  6)Notice that the asset is created as UP and has never been
  down.                  7)Select action Manage Downtime History
  and check that Maximo has created an entry with the same start
  date and end date with downtime=0 even
  if the asset has never been down.
  8)Go to Work order tracking and create a work order against
  asset=ASSET1 and specify all the required elements.
  9)Save the record
  10)Change the status to COMP
  11)The following warning message:"BMXAA4546E - The asset
  currently has a status of Down. To change the status of the
  asset now, you must cancel the current status change and report
  downtime."
  12)However as explained previously the asset is up and has never
  been down.
  
  Note!: 2 workarounds just as FYI only, although not deemed
  acceptable by this AVP client to implement as follows:
  a)If you try afterwards again to change the status the prompt
  will not happen(if you are not closing the Change status Box
  b)The other work around is to Open the asset record and delete
  the "Dummy report downtime" created by default by Maximo.
  

Local fix

• n/a
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: Maximo users                                 *
  ****************************************************************
  * PROBLEM DESCRIPTION: When changing the status of a work      *
  *                      order to COMP the following error is    *
  *                      thrown even when the asset status is    *
  *                      'up', that is, IsRunning is true:       *
  *                      "BMXAA4546E - The asset currently has a *
  *                      status of Down. To change the status of *
  *                      the asset now, you must cancel the      *
  *                      current status change and report        *
  *                      downtime."  This only occurs when the   *
  *                      Organization setting "Display Downtime  *
  *                      Report Prompt upon WO Completion for    *
  *                      Asset in a 'Down' Status?" is           *
  *                      checked/set to true.  This setting can  *
  *                      be viewed in the Organization           *
  *                      application's menu action Work Order    *
  *                      options/Other Organizations options.    *
  *                      This problem is also specific to assets *
  *                      that have not explicitly had down time  *
  *                      reported against them since they were   *
  *                      added to the database.                  *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  *                                                              *
  *                                                              *
  *                                                              *
  ****************************************************************
  When changing the status of a work order to COMP the following
  error is thrown even when the asset status is 'up', that is,
  IsRunning is true:  "BMXAA4546E - The asset currently has a
  status of Down. To change the status of the asset now, you must
  cancel the current status change and report downtime."
  

Problem conclusion

• When work order status is changed to COMP on a work order
  referencing an asset that has not explicitly had down time
  reported against it since it was added to the database, error
  message is not thrown indicating that the Asset status is
  'down'/IsRunning=false when in fact the Asset status is
  'up'/IsRunning=true.
  
  
  
  
  
  The fix for this APAR is contained in the following maintenance
  package:
  
    | release\fix pack | REL 7.1.1.7 - BS
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• MAXIMO
  

Fix information

• Fixed component name

  ASSETS

• Fixed component ID

  5724R46AS

Applicable component levels

• R621 PSY

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