IZ70906: CITRIX SERVER FARM NAME SHOWS AS (NULL:0)

APAR status

• Closed as program error.

Error description

• PROBLEM DESCRIPTION:
  After discovering all Citrix Servers from a farm the Farm name
  is FARM (null:0)
  
  However, when only the CITRIXFARM server is discovered, the name
  is correct, ie. FARM(IPADDR: port)
  
  
  
  In the CitrixSensor.log, the following can be seen:
  
  cdb.CitrixServerAgent - DNS Lookup host: null
  cdb.CitrixServerAgent - Unable to set farm IP address for farm:
  PLCTXFARM(null:0)
  
  
  PROBLEM SUMMARY:
  On Citrix Server other than Citrix Farm server, the Citrix
  Sensor cannot obtain the ip address of Citrix Server Farm if it
  is not stored in the windows registry, therefore it sets the
  name of the farm to null and 0.
  
  After applying this APAR, a customer may see duplicate
  CitrixServer Farms.  If this occurs, simply delete the
  old/original/incorrect CitrixServer Farm CI and rediscover.
  

Local fix

Problem summary

• After discovering all Citrix Servers from a farm, the Farm name
  is FARM (null:0) as the Citrix Sensor cannot obtain the ip
  address of Citrix Server Farm if it is not stored in the windows
  registry, therefore it sets the name of the farm to null and 0.
  However, when only the CITRIXFARM server is discovered, the name
  is correct, ie. FARM(IPADDR: port). In the CitrixSensor.log, the
  following can be seen:
  cdb.CitrixServerAgent - DNS Lookup host: null
  cdb.CitrixServerAgent -Unable to set farm IP address for farm:
  PLCTXFARM(null:0)
  

Problem conclusion

• The fix for this APAR is contained in the following
  maintenance packages:
  | Fix Pack | 7.1.2.0-TIV-ITADDM-FP0007
  | Fix Pack | 7.2.0.0-TIV-ITADDM-FP0002
  
  Please check the TADDM Support Site for availability
  of the above maintenance packages.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  APP DEPENDENCY

• Fixed component ID

  5724N5500

Applicable component levels

• R712 PSY

     UP

• R720 PSY

     UP