APAR status
Closed as program error.
Error description
*************************** APAR Template ***************************** Please open an apar with the following severity and information: Severity: 2 Approver: RP Reported Release:621 Compid: 5724C04PS Tivoli Enterprise Portal Server Abstract: Cannot close pure event with display item Environment: ITM TEPS, any platform, any release Problem Description: If a pure event has a display item value that contains leading spaces (as seen at the event source, or in TEMS or TEMA logs), those leading spaces will be trimmed by TEPS. As a result, the event cannot be closed from TEP because the display item value sent by TEPS does not match the event in the TEMS. Detailed Recreation Procedure: - Create a situation to monitor the universal message log situation name attribute for the name of this new situation - Issue a SOAP CT_Alert command for this new situation, specifying an <item> property that has leading spaces - In the SEC, right-click the event and select Close Event Related Files and Output: TEPS: ERROR (UNIT:ctdatabus IN ER) (UNIT:ctsql IN ER) ************************ End of APAR Template *************************
Local fix
N/A
Problem summary
The portal server trims leading and trailing spaces from all data it receives from the monitoring server. This includes situation event data. So leading and trailing spaces will be trimmed from the display item value. However, the monitoring server does not trim leading spaces from the display item value. So when the portal server sends a close command for an event with a display item, the display item columns do not match, and the monitoring server cannot find the event to close.
Problem conclusion
Do not trim leading spaces from data received from the monitoring server. New environment variable added: KFW_SQL1_TRIM_LEADING_SPACES=N Set to Y to enable previous behavior and trim all leading spaces. For internal use only. Contact L3 before sending to a customer. The fix for this APAR is included in the following maintenance vehicle: | fix pack | 6.2.1-TIV-ITM-FP0002 | fix pack | 6.2.2-TIV-ITM-FP0002 Note: Search the IBM technical support web site for maintenance package availability.
Temporary fix
Comments
APAR Information
APAR number
IZ65009
Reported component name
TEPS
Reported component ID
5724C04PS
Reported release
621
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2009-11-13
Closed date
2009-11-25
Last modified date
2010-06-02
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TEPS
Fixed component ID
5724C04PS
Applicable component levels
R621 PSY
UP
[{"Business Unit":{"code":"BU054","label":"Systems w\/TPS"},"Product":{"code":"SSCTLMQ","label":"ITM Tivoli Enterprise Portal Server V6"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"621","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
02 June 2010