APAR status
Closed as program error.
Error description
Severity: 2 Approver: TR Reported Release:620 Compid: 5608A41CI Distributed Installer Abstract: RH 64-bit TEMS needs to prereq 32-bit libraries (mslx8266.ver needs to prereq axli6263.ver) Environment: Include components involved, platforms with versions/patches for each. Do you think the latest patch applied is involved? SAP 6.2 IF2 RH Linux Linux Redhat 5.1 64Bit Problem Description: Provide as much detail as possible. Explain what activity was taken that caused the observed action (ie: change in a variable, entry in log or trace files, pop-up, etc.) SAP 6.2 IF2 fails to install TEMS support on RH Linux 64Bit They tried using it with the GUI and the -console option. They also tried running it against the 32Bit Java environment. Detailed Recreation Procedure: Provide a detailed step-by-step recreation procedure. Related Files and Output: Indicate log location, trace levels used, command output, configuration files, coredumps, etc.
Local fix
Problem summary
In a Linux x86 64-bit environment, the application support installer fails with "ERROR: An unknown error occurred while seeding the TEMS". The log file contains the message "/opt/IBM/ITM/lx8266/ms/bin/ksminst: error while loading shared libraries: libkbb.so: wrong ELF class: ELFCLASS64". This was reported while attempting to add Tivoli Enterprise Monitoring Server support for IBM Tivoli Monitoring for Applications: mySAP Support Version 06.20.00.xx. The same symptom can occur with other applications.
Problem conclusion
The code was changed so that the 32-bit version of "Tivoli Enterprise Services User Interface" is automatically installed with the Tivoli Enterprise Management Server on Linux x86 64-bit systems. The fix for this APAR is included in the following maintenance vehicle: | interim fix | 6.2.0.3-TIV-ITM-IF0003 | fix pack | 6.2.1-TIV-ITM-FP0002 | fix pack | 6.2.2-TIV-ITM-FP0002
Temporary fix
Manually install the Linux x86 32-bit version of "Tivoli Enterprise Services User Interface" prior to installing application support. This pulls in the underlying 32-bit libraries for ksminst.
Comments
APAR Information
APAR number
IZ54628
Reported component name
OMEG DIST INSTA
Reported component ID
5608A41CI
Reported release
620
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2009-07-06
Closed date
2009-12-30
Last modified date
2010-06-02
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
OMEG DIST INSTA
Fixed component ID
5608A41CI
Applicable component levels
R620 PSY
UP
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"620","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
14 November 2022