Fixes are available
APAR status
Closed as program error.
Error description
Approver: CM Environment: Windows only and only on some machines. This failure does not occur on every Windows 2003 SP2 64-bit machine or other Windows platform, it only occurs on some Windows machines. ITM Release that was being installed was ITM 6.2.1 GA. Problem Description: Java 1.5 SR5 fails to install with error message failed to open web start configuration file. This is a known bug in the Java installer and has been corrected in SR7 and above. SR9 was tested by the customer as requested by the Java L3 team. This is a request to upgrade the current Java SR5 to a later release of Java, for example SR9. Internal defect 87064 indicates there are problems with any Java 1.5 release past SR7. So this internal defect must be corrected before Java 1.5 SR9 can be implemented. Detailed Recreation Procedure: Install Java using GUI install. Execute the IBM...exe file in the ITM CD Windows\InIBMJRE directory. If it fails with the indicated error message, install a later release of Java. SR9 was suggested by the Java L3 team and that corrected the install problem for the customer. This error may not occur on every Windows platform.
Local fix
Problem summary
Java fails to install and causes ITM install to fail. When installing Java 1.5 SR5 in GUI mode it fails to install with an error message pop up: "Failed to open web start configuration file". The error is a known bug in the Java installer and has been corrected by upgrading Java to SR9.
Problem conclusion
To correct the Java installer, SR7 or above was required. This also required new security policy files. These have also been updated to be compatible with Java 1.5.0 SR9. The fix for this APAR is contained in the following maintenance packages: | fix pack | 6.2.1-TIV-ITM-FP0001
Temporary fix
Comments
APAR Information
APAR number
IZ45666
Reported component name
ITM AGENT WINDO
Reported component ID
5724C040W
Reported release
621
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2009-03-10
Closed date
2009-09-29
Last modified date
2009-12-09
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
OMEG DIST INSTA
Fixed component ID
5608A41CI
Applicable component levels
R621 PSY
UP
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"621","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
14 November 2022