APAR status
Closed as program error.
Error description
Abstract: 64 bit UI package not installed properly on AIX machines Environment: UI and CI components, AIX platform, 32 & 64 bit Problem Description: Customer was not able to use the "tacmd" command on a system where the TEPS, the WHP and the S&P agent were installed. Both bit-versions of UI files are needed on the AIX platforms for certain operations to execute properly, and the 64-bit UI were missing, causing the execution problem. Detailed Recreation Procedure: 1. Clean install of ITM 6.2 FP1. You must install on an AIX 5.3 64 bit or AIX 6.1 platform to be able to recreate the problem. 2, If you install any, or all, of kcq, khd, ksy, you will see the problem. If you install kux, you will never see the problem because ku prereqs kui 64. If you install kms (TEMS), you will never see the problem because kms prereqs both kui 32 and kui 64. 2. Run tacmd login or some other command, you will see the failure: # bin/cinfo -i *********** Tue Mar 3 17:05:03 CST 2009 ****************** User: root Groups: system bin sys security cron audit lp Host name : 538d2lp2.tivlab.austin.ibm.com Installer Lvl:06.20.01.00 CandleHome: /data/css/CH *********************************************************** ...Product inventory ax IBM Tivoli Monitoring Shared Libraries aix523 Version: 06.20.01.00 hd Warehouse Proxy aix523 Version: 06.20.01.00 jr Tivoli Enterprise-supplied JRE aix523 Version: 05.05.00.00 aix526 Version: 05.05.00.00 ui Tivoli Enterprise Services User Interface aix523 Version: 06.20.01.00 # bin/tacmd tacmd failure: product "ui" not installed for this architecture. Related Files and Output: NA Approver: CS
Local fix
Problem summary
Installing the Tivoli Enterprise Portal Server, Warehouse Proxy Agent, or Summarization & Pruning agent on an AIX 64 bit system does not install a usable tacmd command for this system. The tacmd package for AIX 32 bit only is installed by the Tivoli Enterprise Portal Server, Warehouse Proxy Agent, or Summarization & Pruning agent whether it is installed onto an AIX 32 bit or 64 bit system. The tacmd package for 32 bit will not run on AIX 64 bit.
Problem conclusion
The code was modified so that when installing on a AIX 64 bit system and the tacmd package for AIX 32 bit is being installed, the tacmd package for 64 bit is installed as well. The fix for this APAR is contained in the following maintenance packages: | fix pack | 6.2.0-TIV-ITM-FP0003
Temporary fix
Manually install the tacmd package for AIX 64 bit. This is the Tivoli Enterprise Services User Interface item.
Comments
APAR Information
APAR number
IZ45139
Reported component name
OMEG DIST INSTA
Reported component ID
5608A41CI
Reported release
620
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2009-03-04
Closed date
2009-04-22
Last modified date
2009-04-22
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
OMEG DIST INSTA
Fixed component ID
5608A41CI
Applicable component levels
R620 PSY
UP
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Document Information
Modified date:
14 November 2022