APAR status
Closed as program error.
Error description
Customer is using Universal Agent to receive traps from Vantage. He noted that the "Value List" on TEP Report workspace has always been truncated on the same point. Checking the UA logs with SNMP debug, a semi-colon appears in the point where the "Value List" is truncated. Event in UA log: ---------------------------------------------------------------- (4936E911.0000-39C:kumsrttb.c,1305,"KUMS_ReceiveTrapToBuffer") 1081203181613000;1.3.6.1.4.1.344.5.2;6;1;SVH040029;Agent;Unchang ed;serve rVantage;svEvent;Status Events;Indeterminate;ServerVantage Trap definition. ;{svTrapTime=6:16:10 PM}{svRuleName=Alto Consumo de CPU}{svTaskName=ztesteHomologacao2}{svServerName=SVH040029}{svEv entMessa ge=Clause Message System Extended.Total CPU Utilization %(Number of Processes: "10") >= 5 Val: 14.43;}{svUserDefinedMessage=RuleURL http://vantage.bnc/procedimentos/mq_evt_dis_Event ID 9542.htm}{svUserDefinedSeverityLevel=Priority High}; ---------------------------------------------------------------- The event above has 7 VarBinds: ---------------------------------------------------------------- -------- {svTrapTime=6:16:10 PM} {svRuleName=Alto Consumo de CPU} {svTaskName=ztesteHomologacao2} {svServerName=SVH040029} {svEventMessage=Clause Message System Extended.Total CPU Utilization %(Number of Processes: "10") >= 5 Val: 14.43;} <**** TRUNCATED HERE **** {svUserDefinedMessage=RuleURL http://vantage.bnc/procedimentos/mq_evt_di s_Event ID 9542.htm} {svUserDefinedSeverityLevel=Priority High} ---------------------------------------------------------------- -------- As you can see, the "svEventMessage" VarBind has a semi-colon in the end of the string (14.43;) that can be causing this problem. If you look at the UA logs you will see the event with the semi-colons as delimiter. Each field inside a semi-colon is a column of Report workspace on TEP: ---------------------------------------------------------------- (4936E911.0000-39C:kumsrttb.c,1305,"KUMS_ReceiveTrapToBuffer") 1081203181613000; <=== Time Stamp 1.3.6.1.4.1.344.5.2; <=== Object_ID 6; <=== Generic_Trap 1; <=== Specific_Trap SVH040029; <=== Source_Name Agent; <=== Source_Type Unchanged; <=== Source_Status serverVantage; <=== Enterprise_Name svEvent; <=== Alert_Name Status Events; <=== Category Indeterminate; <=== Severity ServerVantage Trap definition. ; <=== Description <=== Value_List {svTrapTime=6:16:10 PM}{svRuleName=AltoConsumo de CPU}{svTaskName=ztesteHomologacao2}{svServerName=SVH040029}{svEv entMessa ge=Clause Message System Extended.Total CPU Utilization %(Number of Processes: "10") >= 5 Val: 14.43;}{svUserDefinedMessage=RuleURL http://vantage.bnc/procedimentos/mq_evt_dis_Event ID 9542.htm}{svUserDefinedSeverityLevel=Priority High}; ---------------------------------------------------------------- The last character is value of svEventMessage attribute is a ';' character and that is character that UA is looking for as delimiter for the top level SNMP TRAP attributes, e.g. Obj_ID;GenericTrap;SpecificTrap; ... ;Value_List; But since th attribute value of svEventMessage contains a ';' in list of values in Value_List, UA stops parsing Value_List and never pulls out values for svUserDefinedMessage and svUserDefinedSeverityLevel. The TEP screen, UA log, MDL file and TRAPCNFG file are in ECuRep: * Directory: /ecurep/pmr/5/5/55869,228,631/mail20081204-200255-1962078_Esteva n_Chaves /Chamado_IBM.zip_unzip Related Files and Output: Customer sent to ECuRep the new UA log with "KUMP_OUTPUT_DEBUG=Y". * Directory: /ecurep/pmr/5/5/55869,228,631/mail20081219-162957-1003528_Esteva n_Chaves /svh060035_um_494bb591-01.zip_unzip * File: svh060035_um_494bb591-01.log Also in: https://ecurep.mainz.de.ibm.com/aex/browseServer.jsp?browseDirec tory=/ec urep/pmr/5/5/55869,228,631/mail20081219-162957-1003528_Estevan_C haves/svh060035_um_494bb591-01.zip_unzip
Local fix
The only work around is if ';' characters can be suppressed from Value_List's member attribute values.
Problem summary
When the VALUE_LIST attribute of a Universal Agent SNMP trap contains a semicolon, the VALUE_LIST attribute is truncated. The Universal Agent uses the semi-colon character as its delimiter between each SNMP trap attribute. If it's Value_List attribute contains a semi-colon then UA prematurely truncates the value of the trap's Value_List attribute.
Problem conclusion
The Value_List attribute is scanned for semi-colon characters and replaces them with comma characters before submitting the SNMP trap to the Universal Agent for attribute parsing. The fix for this APAR is contained in the following maintenance packages: | fix pack | 6.2.0-TIV-ITM-FP0003
Temporary fix
Comments
APAR Information
APAR number
IZ40646
Reported component name
UNIVERSAL AGENT
Reported component ID
5724K1000
Reported release
620
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2008-12-23
Closed date
2009-04-22
Last modified date
2009-04-22
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
UNIVERSAL AGENT
Fixed component ID
5724K1000
Applicable component levels
R620 PSY
UP
[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSSHL9","label":"Tivoli Universal Agent"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"620","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
22 April 2009