APAR status
Closed as program error.
Error description
STEPS TO REPRODUCE: 1) Configure email interaction for Purchase Requisition approval 2) Receive (on a mobile device) the email seeking approval 3) Reply with 1 to approve CURRENT ERRONEOUS RESULT: Message BMXAA8434E - The first line of the body of the email or the LSNR_ROUTE_ACTION line is empty. Verify that the communication template is properly formatted and contains the required identifiers. in SystemOut.log The Purchase Requisition is not approved (also reported message BMXAA8435E - The action number in the email is not a numeric value. Check the communication template.) EXPECTED RESULT: The Purchase Requisition is approved without error ENVIRONMENT: Rational Team Concert and Rational ClearQuest Integration for IBM Control Desk 7.6.0.2075 Build BUILD DB Build V7511-00 Survey Management for IBM Control Desk 7.6.0.2075 Build 201703161751 DB Build V7511-01 Service Desk Classification Content for IBM Control Desk 7.6.0.2075 Build 201703161751 DB Build V7511-00 IBM Maximo for Service Providers 7.6.0.0 Build 20141125-1930 DB Build V7600-05 Quick Configuration for IBM Control Desk 7.6.0.2075 Build 201703161751 DB Build V7511-00 Screen Capturer for IBM Control Desk 7.6.0.2075 Build 201703161751 DB Build V7530-00 Asset Management for IBM Control Desk 7.6.0.2075 Build 201703161812 DB Build V7601-03 Instant Messaging Integration for IBM Control Desk 7.6.0.2075 Build 201703161751 DB Build V7200-02 Service Desk for IBM Control Desk 7.6.0.2075 Build 201703161751 DB Build V7602-01 Incident Management for IBM Control Desk 7.6.0.2075 Build 201703161751 DB Build V7601-01 Service Catalog for IBM Control Desk 7.6.0.2075 Build 201703161751 DB Build V7602-04 SLA Hold for IBM Control Desk 7.6.0.2075 Build 201703161751 DB Build V7530-01 Self Service Center for IBM Control Desk 7.6.0.2075 Build 201703161751 DB Build V7520-01 Tivoli's process automation engine 7.6.0.6-IFIX20170308-0945 Build 20161019-0100 DB Build V7606-50 HFDB Build HF7606-03 Service Portal for IBM Control Desk 7.6.0.2075 Build 201703161751 DB Build V7601-21 IBM TPAE Integration Framework 7.6.0.6 Build 20161014-1504 DB Build V7606-24 IBM Endpoint Manager Integration Enablement 7.6.0.2075 Build 201703161751 DB Build V7602-02 Service Desk Integration MEA for IBM Control Desk 7.6.0.2075 Build 201703161751 DB Build V7530-00 Configuration Items CMS LIC for IBM Control Desk 7.6.0.0202 Build 201507210000 DB Build V7511-00 Service Desk Everyplace for IBM Control Desk 7.6.0.2075 Build 201703161751 DB Build V7510-03 Release management for IBM Control Desk 7.6.0.2075 Build 201703161751 DB Build V7602-01 IBM Maximo Asset Management Work Centers 7.6.0.1 Build 20161014-1326 DB Build V7601-41 Configuration management for IBM Control Desk 7.6.0.2075 Build 201703161751 DB Build V7530-02 SmartCloud Provisioning and SmartCloud Orchestration Integration 7.6.0.2075 Build 201703161751 DB Build V7511-04 Service Request Management for IBM Control Desk 7.6.0.2075 Build 201703161751 DB Build V7601-01 Solution for IBM Control Desk 7.6.0.2075 Build 201703161751 DB Build V7602-01 User interface widgets for IBM Control Desk 7.6.0.2075 Build 201703161751 DB Build V7602-01 Data Integration and Context Menu Service Configuration 7.5.0.0 Build 20090911D2 DB Build V7117-07 Change management for IBM Control Desk 7.6.0.2075 Build 201703161751 DB Build V7602-03 Common process components for IBM Control Desk 7.6.0.2075 Build 201703161751 DB Build V7602-01 IBM Endpoint Manager Integration Configuration 7.6.0.2075 Build 201703161751 DB Build V7602-01 Search for IBM Control Desk 7.6.0.2075 Build 201703161751 DB Build V7530-01 Instant Messaging for IBM Control Desk 7.6.0.2075 Build 201703161751 DB Build V7530-00 Configuration items for IBM Control Desk 7.6.0.2075 Build 201703161751 DB Build V7602-01 Advanced Workflow Components for IBM Control Desk 7.6.0.2075 Build 201703161751 DB Build V7600-01 OSLC Support for IBM Control Desk 7.6.0.2075 Build 201703161812M DB Build V750-06 TPM Integration Module for IBM Control Desk 7.6.0.0202 Build 201507210000 DB Build V7510-01 IBM Tivoli Integration Composer for IBM Control Desk 7.6.0.2075 Build 201703161812 DB Build V7560-01Problem Management for IBM Control Desk 7.6.0.2075 Build 201703161751 DB Build V7601-01 Live Chat for IBM Control Desk 7.6.0.2075 Build 201703161751 DB Build V7602-01 Tivoli Remote Diagnostics for IBM Control Desk 7.6.0.2075 Build 201703161751 DB Build V7511-00
Local fix
Use a different device to approve the PR or Use advanced mode
Problem summary
**************************************************************** * USERS AFFECTED: * * Maximo and mobile device users * **************************************************************** * PROBLEM DESCRIPTION: * * User cannot approve the email interaction on the mobile * * device * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
This is fixed in code. The fix for this APAR is contained in the following maintenance package: | release\fix pack | Interim Fix for Release 7.6.0.9 Product
Temporary fix
Comments
APAR Information
APAR number
IV99829
Reported component name
ADMINISTRATION
Reported component ID
5724R46A1
Reported release
760
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2017-09-13
Closed date
2017-10-13
Last modified date
2017-10-13
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
MAXIMO
Fix information
Fixed component name
ADMINISTRATION
Fixed component ID
5724R46A1
Applicable component levels
R760 PSY
UP
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCHPP5","label":"System Related"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"760","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
13 October 2017