IV99133: MAXIMO-X INSPECTION APPLICATION IS NOT OPENING

APAR status

• Closed as fixed if next.

Error description

• PROBLEM:
  Maximo-X Inspection Application Is Not Opening
  
  When I attempt using "Manage inspection forms", it keeps
  spinning and it did not show any new page.
  
  Later, I went to Planning->Conduct an inspect, it showed me the
  screen
  for conducting the new inspection.
  
  Again, if I click "Manage inspection forms", it shows the page
  for
  creating the new inspection form.
  
  In nutshell, I need to launch these apps twice to allow me to
  use them
  
  ACTION TAKEN:
  replaced some scipts in maximo-login.html file
  commendted out : key-search="{{personID}}"
  
  and replaced with key-search="-personid-"
  
  commented out key-search-attribute-name="user.userid"
  
  replaced key-search-attribute-name="personid"
  
  This fixed the Issue
  
  STEPS TO REPRODUCE:
  Open Manage Inspection Forms or Conduct Inspections
  App Doesn't Load
  
  CURRENT ERRONEOUS RESULT:
  App Doesn't Load
  
  EXPECTED RESULT:
  App will Load
  
  
  ENVIRONMENT:
  App Server IBM WebSphere Application Server 8.5.5.5
  
  Version Tivoli's process automation engine 7.6.0.8 Build
  20170512-0100
  DB Build V7608-63IBM TPAE Integration Framework 7.6.0.8 Build
  
  20170510-2330 DB Build V7608-43IBM Maximo Asset Management
  Scheduler
  7.6.5.0 Build 20170512-0100 DB Build
  
  V7650-98IBM Maximo Asset Management Work Centers 7.6.0.2 Build
  
  20170509-0906 DB Build V7602-57IBM Maximo Asset Management
  7.6.0.8 Build
  20170512-0100 DB Build V7604-01
  
  Server OS Linux 2.6.32-696.6.3.el6.x86_64
  
  Server DB Oracle 12.1 (Oracle Database 12c Enterprise Edition
  Release
  12.1.0.2.0 - 64bit Production With the Partitioning, OLAP,
  Advanced
  Analytics and Real Application Testing options)
  
  (c) Copyright IBM Corp. 2017
  
  IS THIS A SECURITY VULNERABILITY QUESTION:
  No
  

Local fix

• click "Manage inspection forms" again and it shows the page for
  creating the new inspection form.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All lightning users                                          *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Null pointer error that was preventing application load out  *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Applied the ifix                                             *
  ****************************************************************
  

Problem conclusion

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

• R760 PSY

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