APAR status
Closed as program error.
Error description
Ø Client is unable to use scheduler gantt view consistently. When attempting to use the Gant View from Graphical Scheduler application the left side window which displays work, tasks, and description will freeze up. When it freezes it will not move with the schedule right side section. It will not allow you to scroll or select items from the window. Error Message found in browser developer view: Uncaught TypeError: Cannot read property 'rows' of null at _7VD._7A.eW (eval at <anonymous> (/maximo/webclient/javascript/ma-20170619- 1036//libraries/treegrid/Grid/GridE.js:44), <anonymous>:1:670985) at _7VD._7A.kW (eval at <anonymous> (/maximo/webclient/javascript/ma-20170619- 1036//libraries/treegrid/Grid/GridE.js:44), <anonymous>:1:675658) at _7VD._7A.RenderGanttPage (eval at <anonymous> (/maximo/webclient/javascript/ma-20170619- 1036//libraries/treegrid/Grid/GridE.js:44), < anonymous>:1:1526710) at _7VD._7A.gN (eval at <anonymous> (/maximo/webclient/javascript/ma-20170619- 1036//libraries/treegrid/Grid/GridE.js:44), <anonymous>:1:1528742) at _7VD._7A.gN (eval at <anonymous> (/maximo/webclient/javascript/ma-20170619- 1036//libraries/treegrid/Grid/GridE.js:44), <anonymous>:1:1528109) at _7JF (eval at <anonymous> (/maximo/webclient/javascript/ma- 20170619-1036//libraries/treegrid/Grid/GridE.js:44), < anonymous>:1: 538133) (See attached screen shot)- .png file I cannot reproduce it. It seems to happen on certain environments with certain configurations. But we have an update from Treegrid that has helped in these situation that we now want to get added to the Interim Fix. Steps to Reproduce sent by the client: 1. Login to Maximo 2. From GoTo choose Planning and Scheduling > Graphical Scheduler 3. Search for and select a Schedule in list view 4. Choose the Gantt View Tab 5. Attempt to navigate in Gantt View Window (See attached Recording- .mp4 file I will attach the recording and the .png file in RTC when the APAR is transferred there.) Browser: Chrome Standard and Incognito windows System Information: App Server IBM WebSphere Application Server 8.5.5.7 Tivoli's process automation engine - 7.6.0.8 Build 20170512-0100 DBBuild V7608-63 IBM TPAE Integration Framework - 7.6.0.8 Build 20170510-2330 DB BuildV7608-43 IBM Maximo Asset Management Scheduler - 7.6.5.0 Build 20170512-0100 DB B uild V7650-98 IBM Maximo Asset Management Work Centers - 7.6.0.2 Build 20170509-0906 DB Build V7602-57 IBM Maximo Asset Management - 7.6.0.8 Build 20170512-0100 DB Build V7604-01 Server OS Windows Server 2012 R2 6.3 Server DB Microsoft SQL Server 11.0 (11.00.6020)
Local fix
(none)
Problem summary
**************************************************************** * USERS AFFECTED: * * Scheduler users * **************************************************************** * PROBLEM DESCRIPTION: * * Scheduler Gantt would sometimes freeze * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
Fixed
Temporary fix
Comments
APAR Information
APAR number
IV98060
Reported component name
MAXIMO SCHEDULE
Reported component ID
5724R46SE
Reported release
765
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2017-07-13
Closed date
2017-07-21
Last modified date
2017-07-21
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
MAXIMO SCHEDULE
Fixed component ID
5724R46SE
Applicable component levels
R765 PSY
UP
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Document Information
Modified date:
21 July 2017