APAR status
Closed as program error.
Error description
This issue was reported on Maximo 7603 when a user who has access to more than one site or all sites creates an SR under one site name and then changes to a new site. e.g. if by error the SR was created under wrong site firstly. The problem doesnt happen on the site id itself but rather when the user then selects a new location for the site. Whilst the user can view the new location values, when attempt is made to select one - the error appears that "SITEID is not valid" . The logfiles show that the initial site is still being queried. STEPS TO RECREATE: 1. Go Organizations and ensure I have 2 organizations both containing sites 2. Ensure the user I am logged in as has access to both sites 3. Login as user on org1, site 1 4. Create a Service Request.. fill in both site and location 5. Change the site to Site 2 on the SR 6. Clear location value and "save" 7. Now try and change the value to a location on this changed site 8. From field "go to locations" select location on site 2 (the location does appear and site has changed successfully) 9. But when I attempt to select the value I receive the error that the site is not valid
Local fix
Request a LA Fix from Support for your TPAE component if you have this APAR Fix to be included in TPAE IFIX
Problem summary
**************************************************************** * USERS AFFECTED: * * YES * **************************************************************** * PROBLEM DESCRIPTION: * * If change site value then try to change location value for a * * location in the new site an error is displayed that the * * siteid is not valid. * * The site shown is the old site instead of the one you just * * modified it to. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is contained in the following maintenance package: The next Interim Fix for Release 7.6.0.3 76.CD for the next release
Temporary fix
Comments
APAR Information
APAR number
IV94774
Reported component name
ADMINISTRATION
Reported component ID
5724R46A1
Reported release
760
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2017-04-04
Closed date
2017-05-24
Last modified date
2017-05-24
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
MAXIMO
Fix information
Fixed component name
ADMINISTRATION
Fixed component ID
5724R46A1
Applicable component levels
R760 PSY
UP
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCHPP5","label":"System Related"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"760","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
24 May 2017