APAR status
Closed as program error.
Error description
Cannot modify the work log of a closed work order Steps to Replicate : 1 ) Navigate to Work Order Tracking and open a closed work order that has Work Log entries in the Log tab. (ex : 1000) 2 ) Select Action - Edit History Work Order 3 ) Select Action - Modify/Delete Work Log 4 ) Change the summary and/or detail of an existing Work Log entry 5 ) Click OK 6 ) Save Work Order 7 ) Work Log mods are not saved.
Local fix
N/A
Problem summary
**************************************************************** * USERS AFFECTED: * * Users editing work logs. * **************************************************************** * PROBLEM DESCRIPTION: * * When a work order or ticket is moved to close, and the * * option "Edit Work History" is selected, users are unable to * * update the work log entries by using the Modify/Delete Work * * Log option. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
This fix for this APAR is included in the following package: | Release 7.6.0.8 of Base Services
Temporary fix
Comments
APAR Information
APAR number
IV90193
Reported component name
WORK ORDERS
Reported component ID
5724R46WO
Reported release
750
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2016-10-20
Closed date
2017-02-07
Last modified date
2017-02-07
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
WORK ORDERS
Fixed component ID
5724R46WO
Applicable component levels
R760 PSY
UP
R750 PSY
UP
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCHPPU","label":"Work Order Tracking"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"750","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
07 February 2017