APAR status
Closed as program error.
Error description
Title: The TEMPLATEID field on the create communication dialog is blanked out Problem Description: The TEMPLATEID field on the create communication dialog is blanked out Steps to Replicate: 1. Go to Service Desk > Service Requests >open a record "1001" in SR application ( or ticket, change, problem ) 2. Click 'Select Action' => 'Create' => 'Create Communication' 4. Select an existing communication template in the TEMPLATEID field 5. Select recipient 6. Click button 'Attach File', select file and fill fields 7. After clicking OK button to add the attachment to the mail 8. At the top the 'Template' field is cleared when the attachment added Current Erroneous Result: when clicking the Send button afterwards, the system raises an error 'BMXAA4195E - A value is required for the Tempalte field o the COMMLOG object'. Eexpected Result: Not to blank out the TEMPLATEID field when adding an attachment System Information Tivoli's process automation engine 7.6.0.1-LA20151028-1518 Build 20150611 DB Build V7601-65 HFDB Build HF7601-03 IBM Maximo for Service Providers 7.6.0.0 Build 20141125-1930 DB Build V7600-05 IBM Maximo Asset Management 7.6.0.1 Build 20150611-1135 DB Build V7601-01 Asset Management for IBM Control Desk 7.6.0.0202 Build 201507210026 DB Build V7600-06 IBM Endpoint Manager Integration Configuration 7.6.0.0202 Build 201507210000 DB Build V7530-11 IBM Maximo for Service Providers 7.6.0.0 Build 20141125-1930 DB Build V7600-05 IBM TPAE Integration Framework 7.6.0.1 Build 20150601-1800 DB Build V7601-07 IBM Maximo for Service Providers 7.6.0.0 Build 20141125-1930 DB Build V7600-05 IBM WebSphere Application Server 8.5.5.6 Windows Server 2012 R2 6.3 Oracle 11.2 (Oracle Database 11g Release 11.2.0.4.0 - 64bit Production)
Local fix
N/A
Problem summary
**************************************************************** * USERS AFFECTED: * * All Maximo Users * **************************************************************** * PROBLEM DESCRIPTION: * * TemplateID field cleared on create communication dialogs * * when adding attachment. * **************************************************************** * RECOMMENDATION: * * Upgrade to latest release * **************************************************************** Steps to Replicate: 1. Go to Service Desk > Service Requests >open a record "1001" in SR application ( or ticket, change, problem ) 2. Click 'Select Action' => 'Create' => 'Create Communication' 4. Select an existing communication template in the TEMPLATEID field 5. Select recipient 6. Click button 'Attach File', select file and fill fields 7. After clicking OK button to add the attachment to the mail 8. At the top the 'Template' field is cleared when the attachment added Current Erroneous Result: Client environment has set this field to mandatory, so when clicking the Send button afterwards, the system raises an error 'BMXAA4195E - A value is required for the Tempalte field of the COMMLOG object'. Eexpected Result: Not to blank out the TEMPLATEID field when adding an attachment.
Problem conclusion
TemplateID field retained on create communication dialogs when adding attachment. The fix for this APAR is contained in the following maintenance package: | release\fix pack | Fix Pack Release 7.6.0.8 TPAE
Temporary fix
Comments
APAR Information
APAR number
IV89223
Reported component name
ADMINISTRATION
Reported component ID
5724R46A1
Reported release
760
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2016-09-22
Closed date
2016-12-16
Last modified date
2016-12-16
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
MAXIMO
Fix information
Fixed component name
ADMINISTRATION
Fixed component ID
5724R46A1
Applicable component levels
R760 PSY
UP
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Document Information
Modified date:
16 December 2016