Direct links to fixes
7.1.0-TIV-NCI-LINUX-FP0009
7.1.0-TIV-NCI-ZLINUX-FP0009
7.1.0-TIV-NCI-WINDOWS-FP0009
7.1.0-TIV-NCI-SOLARIS-FP0009
7.1.0-TIV-NCI-AIX-FP0009
IBM Tivoli Netcool/Impact V7.1.0 Fix Pack 9(7.1.0-TIV-NCI-FP0009)
IBM Tivoli Netcool/Impact V7.1.0 Fix Pack 10(7.1.0-TIV-NCI-FP0010)
IBM Tivoli Netcool/Impact V7.1.0 Fix Pack 11(7.1.0-TIV-NCI-FP0011)
IBM Tivoli Netcool/Impact V7.1.0 Fix Pack 12 (7.1.0-TIV-NCI-FP0012)
IBM Tivoli Netcool/Impact V7.1.0 Fix Pack 13 (7.1.0-TIV-NCI-FP0013)
APAR status
Closed as program error.
Error description
Following the "nci_jrexec.bat -i nci_jrexec.conf" to install the JREXEC server within Windows Services, Service is created but the Jrexec service will not start.
Local fix
The root cause for this issue is because of the jrexec.jar is missing from %IMPACT_HOME%\install\jrexec\ directory, which until is available on the next GA Fix Pack release, open a PMR to obtain the missing jrexec.jar from Impact Support. Or you can start up the Jrexec service via the Window's command prompt, using the "-c" option when starting it up, i.e. "%IMPACT_HOME%\bin\nci_jrexec.bat -c".
Problem summary
**************************************************************** * USERS AFFECTED: * * All Impact Users * **************************************************************** * PROBLEM DESCRIPTION: * * %IMPACT_HOME%\install\jrexec\jrexec.jar was mistakenly * * removed from the windows install of Impact 7.1 from FP4 to * * FP8. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
Pickup and zip-up the rebuilt jrexec.jar file in Fix Pack installers. The fix for this APAR is contained in the following maintenance packages: | Fix Pack | 7.1.0-TIV-NCI-FP0009
Temporary fix
Comments
APAR Information
APAR number
IV89098
Reported component name
NETCOOL/IMPACT
Reported component ID
5724O59IS
Reported release
710
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2016-09-12
Closed date
2017-02-07
Last modified date
2017-02-07
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
UNKNOWN
Fix information
Fixed component name
NETCOOL/IMPACT
Fixed component ID
5724O59IS
Applicable component levels
[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSCP78Y","label":"Netcool\/Impact"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
27 April 2020