A fix is available
APAR status
Closed as program error.
Error description
When the Hybrid gateway is used in an ITM environment to bridge data from itmv6 to APM v8, excessive cpu in the IBM Tivoli Portal's ewas will occur when sending data from ITM6 to APMv8.
Local fix
None. Internal defect 216549 was opened to address this performance problem. This apar will reference that internal defect.
Problem summary
When the Hybrid Gateway feature of APM 8.x is used to connect an APM 8.x system to ITM, the CPU utilization of the Tivoli Enterprise Portal Server can spike, possibly affecting the throughput of other ITM workloads associated flowing through the Tivoli Enterprise Portal Server. This CPU utilization problem can sometimes be observed when the Hybrid Gateway is used to retrieve agent metric information from agents at different version levels.
Problem conclusion
The APAR fix optimizes the algorithm used by the Tivoli Monitoring Dashboard Data Provider component supporting metric requests to agents at different version levels. The fix for this APAR is contained in the following maintenance packages: | fix pack | 6.3.0-TIV-ITM-FP0007
Temporary fix
The only workaround that would not require this APAR fix to be applied would be to ensure that all of the Tivoli Monitoring agents being polled by the Hybrid Gateway are at the same version level within their respective application family.
Comments
APAR Information
APAR number
IV83613
Reported component name
TEPS
Reported component ID
5724C04PS
Reported release
630
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2016-04-13
Closed date
2016-07-05
Last modified date
2017-01-06
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TEPS
Fixed component ID
5724C04PS
Applicable component levels
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"630","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
08 March 2023