A fix is available
APAR status
Closed as program error.
Error description
When an agent is offline and the TEPS disconnects from the HUB TEMS followed by the TEPS connecting to the HUB TEMS again - in the navigator tree the child items associated with the offline agent are no longer greyed out. Clicking on the child items results in the workspace pane displaying the message "KFWITM454E Request failed due to offline managed systems(s)". RECREATE INSTRUCTIONS: 1) Install ITM 6.3 Fixpack 6 TEPS 2) Stop any agent and confirm the agent's child-items in the navigator tree becomes grey 3) Stop the HUB TEMS 4) Wait for the TEP client reports a connection failure 5) Start the HUB TEMS 6) Wait for the TEP client to reconnect 7) Check the navigator tree for the offline Agent. At this step we see the child-items are no longer grey. 8) Click any child-item and confirm the workspace panes display the KFWITM454E message.
Local fix
Problem summary
When an agent is offline and the portal server disconnects from the HUB Tivoli Enterprise Monitoring Server followed by the TEPS connecting to the HUB Tivoli Enterprise Monitoring Server again, in the navigator tree, the chid items associated with the offline agent ar no longer gred out. Clicking on the child items results in the workspace pane displaying the message "KFWITM454E Request failed due to offline manage systems(s)".
Problem conclusion
Code was changed to apply the system status correctly after recycling of Tivoli Enterprise Monitoring Server. The fix for this APAR is contained in the following maintenance packages: | fix pack | 6.3.0-TIV-ITM-FP0007
Temporary fix
Comments
APAR Information
APAR number
IV83285
Reported component name
TEPS
Reported component ID
5724C04PS
Reported release
630
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2016-04-01
Closed date
2016-06-27
Last modified date
2017-01-06
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TEPS
Fixed component ID
5724C04PS
Applicable component levels
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"630","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
08 March 2023