Fixes are available
APAR status
Closed as program error.
Error description
Problem: When the Windows OS Agent does not succeed in open a service to retrieve its characteristics (for example due to a restricted access) the error message does not indicate clearly the service name and the system error message. Affected Platforms / Versions: ALL Diagnostics: In the logs can be present message like: (56DD24E2.0004-8F0:kntcsvc.cpp,690,"CService::GetRow") OpenService(D) failed. Error code: 5 [0x00000005]. Text: A where it's present only the first character of the service name and of the error message. Initial Impact: Additional Keywords: Services
Local fix
n/a
Problem summary
Problem Summary: The Monitoring Agent for Windows OS does not show clearly in the logs the service name and the error message when it does not succeed in opening a service (for example due to a restricted access). Problem Conclusion: The Monitoring Agent for Windows OS shows clearly the service name and the error message in the logs.
Problem conclusion
The fix for this APAR is included in the following maintenance vehicle: | fix pack | 6.3.0-TIV-ITM-FP0007 | | interim fix | 6.3.0.6-TIV-ITM_WIN-IF0002 | Note: Search the IBM technical support web site for maintenance package availability.
Temporary fix
n/a
Comments
APAR Information
APAR number
IV83118
Reported component name
ITM AGENT WINDO
Reported component ID
5724C040W
Reported release
630
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2016-03-29
Closed date
2016-07-21
Last modified date
2016-07-21
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
ITM AGENT WINDO
Fixed component ID
5724C040W
Applicable component levels
R630 PSY
UP
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Document Information
Modified date:
21 July 2016