APAR status
Closed as program error.
Error description
On Escalation app, the escalation communication log of "WOACTIVITY" on Applies To is not displayed. This customer has been investigated this issue and found the following points. There is a problem with the conditional statement of the OOTB relation(COMMLOG) from Escalation(ESCALATION) to Escalation communication log(ESCCOMMLOG) - The conditional of relation COMMLOG (parent:ESCALATION child:ESCCOMMLOG) uniqueid in (select escalationid from escalation where escalation=:escalation) and (ownertable=:objectname or (ownertable in (select value from synonymdomain where domainid in ('TKCLASS', 'WOCLASS') and maxvalue=:objectname))) -> In ESCALATION.objectname, "WOACTIVITY" is stored -> In ESCCOMMLOG.ownertable, "activity" is stored -> SYNONYMDOMAIN.maxvalue is "ACTIVITY", therefore, there is no corresponding record, and the issue occurs.
Local fix
na
Problem summary
**************************************************************** * USERS AFFECTED: * * Escalation Users * **************************************************************** * PROBLEM DESCRIPTION: * * Not able show the communication log on escalation app * **************************************************************** * RECOMMENDATION: * * Fixed in code * ****************************************************************
Problem conclusion
Included in 7.1.1.13 and fixpack release of 7.6.0.3
Temporary fix
Comments
APAR Information
APAR number
IV73128
Reported component name
SYSTEM CONFIG
Reported component ID
5724R46S1
Reported release
711
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2015-05-10
Closed date
2015-11-25
Last modified date
2016-02-09
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
MAXIMO
Fix information
Fixed component name
SYSTEM CONFIG
Fixed component ID
5724R46S1
Applicable component levels
R711 PSY
UP
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"711","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
Document Information
Modified date:
09 February 2016