IV66381: IBM TIVOLI NETCOOL/OMNIBUS GATEWAY FOR HP OPENVIEW SERVICECENTER / SERVICEMANAGER USERGUIDE NOT SHOWING CORRECT VERSION SUPPORT

APAR status

• Closed as documentation error.

Error description

• IBM Tivoli Netcool/OMNIbus Gateway for HP OpenView ServiceCenter
  / ServiceManager UserGuide not showing support for HP
  ServiceManager 9.3 and HP Connect-It 9.4 on the following pages:
  
  
  http://www-01.ibm.com/support/knowledgecenter/SSSHTQ/omnibus/gat
  eways/hpservicecenter/wip/reference/hpscgw_summary.html?lang=en
  
  and
  
  http://www-01.ibm.com/support/knowledgecenter/SSSHTQ/omnibus/gat
  eways/hpservicecenter/wip/reference/hpscgw_supportedversions.htm
  l?lang=en
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All users of the IBM Tivoli Netcool/OMNIbus Gateway for HP   *
  * ServiceCenter / ServiceManager.                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * The guide needs to be updated to clarify on which versions   *
  * of the HP software the gateway is supported.                 *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * The updated guide will be uploaded to the Netcool/OMNIbus    *
  * Knowledge Center during the next interim release.            *
  ****************************************************************
  

Problem conclusion

• The Gateway target row of the "Summary" table will be updated to
  state the following support:
  
  
  HP ServiceManager 9.3 running on HP Connect-It 9.4 and earlier
  versions of both software.
  
  Note:  The gateway has not been tested on later versions of
  either software.
  
  The Gateway version column of the "Supported versions and
  platforms" table will be updated to state the following support:
  
  HP ServiceManager 9.3 running on HP Connect-It 9.4 and earlier
  versions of both software.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels