A fix is available
APAR status
Closed as program error.
Error description
APAR Type: Field Approver Initials: bs Severity: 2 Reported Release: 623 Compid: 5724C04PS Tivoli Enterprise Portal Server ABSTRACT: TIP/TBSM charts receiving read timeout error in TIP UI PROBLEM DESCRIPTION: ================ When running the ITM HTTP web service to retrieve data from the TIP/TBSM UI in the tip server, the ITM workspace retrievel throws a read timeout error resulting in no data or charts visualized in the TIP UI. RECREATE INSTRUCTIONS: ================== Run the TIP/TBSM product which retireves ITM workspace definitions and data from the Tivoli Portal database. Create some custom navigator items and workspaces via the Tivoli Portal client. Attempt to retrieve these workspaces using the tip/tbsm client and run the data requests to try and render the workspace definitions. It's possible to get a read timeout error in the TIP UI if the request is being sent to many agents on the ITM side.
Local fix
No local fix
Problem summary
TBSM/BIRT Reports in Tivoli Integrated Portal can fail with a read timeout error when requesting data from IBM Tivoli Monitoring agents. Data requests from the Tivoli Integrated Portal to IBM Tivoli Monitoring can timeout if too many agents are queried at one time. If the data request is sent to all agents of a particular group, either non responding agents or SQL size restrictions can be encountered when the amount of agents exceeds 100.
Problem conclusion
Changed the TIPHttpWebService application deployed in the Tivoli Enterprise Portal Server eWAS to use the IBM Tivoli Monitoring managed system list in the data request instead of trying to string together all agents of one group into the same "OR" clause in the SQL executed at the monitoring server. The fix for this APAR is contained in the following maintenance packages: | fix pack | 6.3.0-TIV-ITM-FP0004
Temporary fix
Comments
APAR Information
APAR number
IV62202
Reported component name
TEPS
Reported component ID
5724C04PS
Reported release
623
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2014-07-02
Closed date
2014-09-05
Last modified date
2014-12-15
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TEPS
Fixed component ID
5724C04PS
Applicable component levels
R630 PSY
UP
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Document Information
Modified date:
15 December 2014