APAR status
Closed as program error.
Error description
Software Knowledge Base toolkit for IEMfSUA 9.0.1 is not installed properly - missing in the dashboard panel. The Software Knowledge toolkit installation instruction provides the following steps: - Log in to the Endpoint Manager console. - In the navigation bar, click Sites > External Sites > IBM Endpoint Manager for Software Use Analysis v9 > Dashboards > Software Knowledge Base Toolkit. However, the Software Knowldge Base Toolkit is not displayed under the Dashboard. SOLUTION: The proper .bes package needs to be delivered in order to restore the dashboard to the site. Implementation: a) using IEM Console to import the attached file (File->Import). Then select the computer where the installer needs to be placed in the Targets panel and press OK. Check its status in the Actions panel. b) download the installer zip using browser http://software.bigfix.com/download/dss/SwKBT_1_2_2.zip; select save the file. Then decompress the zip file and continue to follow the instructions in the infocenter.
Local fix
Workaround provided (.bes package).
Problem summary
**************************************************************** * Software Knowledge Base toolkit for IEMfSUA 9 is not * installed properly - missing in the dashboard panel. **************************************************************** * RECOMMENDATION: Apply appropriate update when available. ****************************************************************
Problem conclusion
The fix for this APAR is contained in the following maintenance packages: | Update | SUA 9.0.1 | Update | ILMT 9.0.1
Temporary fix
Comments
APAR Information
APAR number
IV62165
Reported component name
IEM SW USE ANL
Reported component ID
5725F57MT
Reported release
900
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2014-07-02
Closed date
2014-08-29
Last modified date
2014-08-29
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
IEM SW USE ANL
Fixed component ID
5725F57MT
Applicable component levels
R910 PSY
UP
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSKLLW","label":"IBM BigFix Inventory"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"900","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}}]
Document Information
Modified date:
29 August 2014