A fix is available
APAR status
Closed as program error.
Error description
Environment: Tivoli Monitoring Windows OS agent 6.2.3 FP3 Problem Description: The Windows OS agents fails in retrieving event information for event ID 6013 and crashes because it does not correctly handle such case.
Local fix
Problem summary
The Monitoring Agent for Windows OS crashes after failing to retrieve XML data associated to event ID 6013 (system uptime) which the operating system logs once every day at 12:00PM. This only occurs when the following configuration setting has been set: NT_LOG_APPEND_XML_DATA=1
Problem conclusion
Fixed the code in order to handle the longer XML data associated to event ID 6013. The fix for this APAR will be contained in the following maintenance packages: | FixPack | 6.2.3-TIV-ITM-FP0005 | FixPack | 6.3.0-TIV-ITM-FP0003
Temporary fix
Set NT_LOG_APPEND_XML_DATA=0 in the KNTENV file.
Comments
APAR Information
APAR number
IV51434
Reported component name
ITM AGENT WINDO
Reported component ID
5724C040W
Reported release
623
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2013-10-30
Closed date
2013-12-19
Last modified date
2014-05-06
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
ITM AGENT WINDO
Fixed component ID
5724C040W
Applicable component levels
R623 PSY
UP
R630 PSY
UP
R610 PSN
UP
R620 PSN
UP
R621 PSN
UP
R622 PSN
UP
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Document Information
Modified date:
06 May 2014