A fix is available
APAR status
Closed as program error.
Error description
PROBLEM DESCRIPTION: kdstsns fails to connect to the HUB during seeding operations. This problem may occur in clustered environments. ksminst is invoked directly or via a script during seeding. It obtains the hostname from the operating system and passes that value to kdstsns. kdstsns resolves that value to an address. But in a clustered environment the hostname may not resolve to the address needed to connect to the HUB. RECREATE INSTRUCTIONS: RECREATE STEPS. Product 1. ITM 6.2.3 2. 6.2.3 -TIV-ITM_SQL-FP0001 3. Add the Network card to env. 4. Modify the glb_site file The first attempt at installing 6.2.3 -TIV-ITM_SQL-FP0001 from the GUI failed error. I then made a change to the to the KDC_FAMILIES entry in the registry under key "HKEY_LOCAL_MACHINE\SOFTWARE\Candle\KMS\CMS\TEMS1\Environment" to the following: "KDC_FAMILIES"="HTTP:1920 IP.PIPE PORT:1918 skip:10 IP use:n SNA use:n IP.SPIPE use:n" After the change to the HIVE the installation was fine. LOCAL FIX: Perform a "ping" and an "nslookup" for the hostname. Adjust network configuration if they are both not returning the desired network address.
Local fix
Local fix did not work.
Problem summary
A monitoring server that has multiple network interfaces (NICs) and/or is running in a cluster configuration may fail during the application support seeding process. This affects the common installers install.sh and SETUP.EXE as well as itmpatch. For example, running itmpatch from command line, one would see messages of following form: Configuring TEMS support for ... Fix Pack nn Version vv.rr.mm.ff ERROR: Seeding failed ERROR: Installation failed
Problem conclusion
Logic was changed to select the correct hostname (IP address) to pass to the application support seeding process, thereby preventing this seeding failure. The fix for this APAR is included in the following maintenance vehicle: | fix pack | 6.2.3-TIV-ITM-FP0005
Temporary fix
Comments
APAR Information
APAR number
IV44686
Reported component name
TEMS
Reported component ID
5724C04MS
Reported release
623
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2013-06-25
Closed date
2013-10-14
Last modified date
2014-05-06
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
IV55639 OA44507
Fix information
Fixed component name
TEMS
Fixed component ID
5724C04MS
Applicable component levels
R623 PSY
UP
[{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"623"}]
Document Information
Modified date:
30 December 2022