Fixes are available
APAR status
Closed as program error.
Error description
v3.9-fp1, platform independent. Poller continues to poll old accessIPAddress instead of new IP when the old IpAddress does not exist either Model or in NCIM. Replication steps for lab: 1) Configure discovery to use seed file based discovery with single device with feedback turned off seed file content: #cat filebased.txt 172.30.229.1, abc.ibm.com 2) Configure DNS such that, it picks name defined under seed file. $ cat DiscoDNSHelperSchema.FILEBASED.cfg create database DNSHelper; create table DNSHelper.configuration ( m_NumThreads int, m_MethodList list type text ); insert into DNSHelper.configuration ( m_MethodList, m_NumThreads ) values ( ['HostsFile'], 10 ); create table DNSHelper.methods ( m_MethodName text not null primary key, m_MethodType int, m_NameServerAddr text, m_NameDomain text, m_NameDomainList list type text, m_FileName text, m_FileOrder int, m_TimeOut int, unique(m_MethodName) ); insert into DNSHelper.methods ( m_MethodName, m_MethodType, m_FileName, m_FileOrder, m_NameDomain ) values ( "HostsFile", 2, "/opt/IBM/tivoli/netcool/etc/precision/filebased.txt", 1, '' ); 3) After completion of discovery - you could see, the device is named with 'abc.ibm.com' 4) Modify seed file with different ip, but name being same. 172.30.229.2,abc.ibm.com 5) Kick off full discovery 6) Upon completion of discovery, verify in Disco, Model & NCIM has "172.30.229.2" with device naming being 'abc.ibm.com' 7) The poller OQL still shows old IP instead of new IP. Below is excerpt from 'monitors.current' { MAINNODEENTITYID=4788748; MAINNODEADDRESS='172.30.229.1'; MAINNODEENTITYNAME='abc.ibm.com'; ENTITYCLASS='Cisco36xx'; LINGERTIME=3; CHASSISMANAGED=NULL; ENTITYID=4788748; ENTITYNAME='abc.ibm.com'; ENTITYTYPE=1; ACCESSIPADDRESS='172.30.229.1'; ISMANAGED='true'; LASTPOLLTIME='2012-07-23 12:08:45'; LASTPOLLINTERVAL=0; LASTPOLLFAILURE='1969-12-31 19:00:00'; TEMPLATEID=1; TEMPLATENAME='Default Chassis Ping'; POLICYID=344; POLICYNAME='Default Chassis Ping'; CURRENTTIME='2012-07-23 12:10:15'; }
Local fix
Restart Poller.
Problem summary
**************************************************************** * USERS AFFECTED: * * ITNM 3.9 poller users * **************************************************************** * PROBLEM DESCRIPTION: * * POLLER CONTINUES TO POLL OLD ACCESSIPADDRESS INSTEAD OF NEW * * IP * * WHEN THE OLD IPADDRESS NO LONGER EXIST IN NCIM. * **************************************************************** * RECOMMENDATION: * * | fix pack | 3.9.0-ITNMIP-FP0003 * ****************************************************************
Problem conclusion
Enhanced poller to react to model update message.
Temporary fix
Comments
APAR Information
APAR number
IV26605
Reported component name
NC/PRECISIONIP
Reported component ID
5724O52RC
Reported release
390
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2012-08-20
Closed date
2012-10-08
Last modified date
2012-10-08
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
NC/PRECISIONIP
Fixed component ID
5724O52RC
Applicable component levels
R390 PSN
UP
R390 PSY
UP
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Document Information
Modified date:
08 October 2012