A fix is available
APAR status
Closed as program error.
Error description
Environment: Windows 2008 64-bit OS and ITM 64-bit Windows OS Agent. Problem Description: Customer attempted to upgrade the NT 64-bit OS agent on Win 2008 x64 and the deploy failed because MTEMS could not be shutdown (locked). Checked the provided log and Terminate Process was not attempted so MTEMS was still locked when rechecked 2 seconds later. Recreate Instructions: 1. Install ITM 6.2.2 FP2 64-bit OS Agent on Win 2008 x64 using tacmd createnode. 2. Signon on remote machine and start METMS 3. Try to upgrade ITM.6.2.2 64-bit OS agent to latest fixpack. 4. METMS will not shutdown and Remote Deploy updateagent fails.
Local fix
Be sure MTEMS is not active when Remote Deploy is attempted or run upgrade in GUI mode locally and verify all ITM processes are shutdown before attempting the upgrade.
Problem summary
On Windows, the installation of monitoring components or agents may fail if the Manage Tivoli Enterprise Monitoring Services (MTEMS) is also running. This affects both local or remote installations, pristine or upgrade. This is particularly prevalent in installations done through Windows Remote Desktop or other virtual clients.
Problem conclusion
The behavior of the installer has been updated to terminate all running instances of the MTEMS before installation begins. APAR IV12881 does not support Windows 2000. The APAR uses taskkill.exe which is not available on Windows 2000. The fix for this APAR is contained in the following maintenance packages: | fix pack | 6.2.2-TIV-ITM-FP0009 | fix pack | 6.2.3-TIV-ITM-FP0002
Temporary fix
The Windows taskkill command can be used to terminate running MTEMS processes before starting the installation. This can optionally be done remotely as long as administrator privileges on the remote system are enabled.
Comments
APAR Information
APAR number
IV12881
Reported component name
OMEG DIST INSTA
Reported component ID
5608A41CI
Reported release
622
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2012-01-09
Closed date
2012-03-23
Last modified date
2012-06-29
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
OMEG DIST INSTA
Fixed component ID
5608A41CI
Applicable component levels
R622 PSY
UP
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"622","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
14 November 2022