IV08542: INACTIVE PEOPLE CAN BE SELECTED IN THE USER INFORMATION IN SR APPLICATION.

APAR status

• Closed as program error.

Error description

• Inactive people can be selected in the User Information in SR
  application
  
  
  
  Steps to replicate:
  
  1. Loggin to Maximo as maxadmin;
  2. Go to Service Request application;
  3. In the User Information section you can find the following
  fields:
  
  - Reported By
  - Name
  - Phone
  - E-mail
  
  4. If you select a value using the Reported By field than you
  can not see inactive people.(Expected result);
  
  5. If you select a value using the Name field than you can see
  inactive people. If you select this value than the following
  error message is shown:
  
  BMXAA3097E - The person does not exist or is not active.
  
  Replicated on Maximo 7.1.1.x and Maximo 7.5
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: all users                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION: Inactive Users available for selection  *
  *                      in Ticket apps                          *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  *                                                              *
  *                                                              *
  *                                                              *
  ****************************************************************
  Inactive Users available for selection in Ticket apps
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  packages:
  
    | release\fix pack | Interim Fix for Release 7.5.0.0,
  hotfixes 7117, 7118, 7119, 7.1.1.10, 7501, 7502 and releases
  7.1.1.11, 7503
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• MAXIMO
  

Fix information

• Fixed component name

  SYSTEM CONFIG

• Fixed component ID

  5724R46S1

Applicable component levels

• R711 PSY

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