Fixes are available
APAR status
Closed as program error.
Error description
********************** START OF APAR OPEN TEMPLATE *********** * Please open an apar with the following severity and information: * * * APAR Type: Field Approver Initials: MB Severity: 3 Reported Release: 622 Compid: 5724C04PS Tivoli Enterprise Portal Server ABSTRACT: NULL EXCEPTION THROWN TO TBSM WHEN NO AGENTS ARE ONLINE PROBLEM DESCRIPTION: When no agents are online the ITM Web Service throws a NULL EXCEPTION. This indicates a problem, but not what the problem is. RECREATE INSTRUCTIONS: Have all agents off a particular type. For example, have all Windows agents offline. Issue a TBSM data fetcher request for Windows agent data. In the SystemOut.log there should be an exception from the ITM Web Service saying no agents are online. LOCAL FIX: None. *********************** END OF APAR OPEN TEMPLATE *************
Local fix
Problem summary
No notification given on the Tivoli Business Systems Manager (TBSM) Tivoli Integrated Portal (TIP) client data fetcher display when all managed systems are offline for a query.
Problem conclusion
The ITM Web Service was not handling PropertyBased exceptions thrown by the portal server properly and losing relevant information about the error. This is now being done in the ITM Web Service. The fix for this APAR is contained in the following maintenance packages: | fix pack | 6.2.2-TIV-ITM-FP0006
Temporary fix
Comments
APAR Information
APAR number
IV01156
Reported component name
TEPS
Reported component ID
5724C04PS
Reported release
622
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2011-05-31
Closed date
2011-08-11
Last modified date
2011-09-28
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TEPS
Fixed component ID
5724C04PS
Applicable component levels
R622 PSY
UP
[{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"622"}]
Document Information
Modified date:
30 December 2022