IT46339: CTGGA2650 - VM BACKUP IS FAILING DUE TO AN UNEXPECTED ERROR

APAR status

• Closed as program error.

Error description

• After moving a VM to another ESXi host and running the inventory
  job on
  IBM Storage Protect Plus, the backup job is failing and is
  reporting the
  following messages in the job log:
  
  
  ERROR,CTGGA2650,Backup of VM TEST failed due to an unexpected
  error.
        Contact support for further assistance.
  ...
  ERROR,CTGGA0076,Unprotected VM: TEST. Last error:
        [java.lang.NullPointerException ...serviceprovider.common.
  
        hypervisor.exception.HypervisorVMBackupException
  
        Backup of virtual machine (VM) TEST has failed. Error:
  {1}]
  
  
  IBM Storage Protect Plus Versions Affected:
  IBM Storage Protect Plus 10.1.x
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus 10.1.10 and Later                  *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply the fix when available. This problem is currently      *
  * projected to be fixed in IBM Spectrum Protect Plus level     *
  * 10.1.16.3. Note that this is subject to change at the        *
  * discretion of IBM                                            *
  ****************************************************************
  

Problem conclusion

• In IBM Spectrum Protect Plus 10.1.10 and later, When a VM is
  moved from one host to other host, VM backup fails with
  'HypervisorVMBackupException'. This is due to unhandled
  NullPointerException.  NullPointerException is handled and this
  bug is fixed in Spectrum Protect Plus 10.1.16.3.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels