IT46212: FILE SYSTEM BACKUP GENERATES WARNING CTGGA1696 UNABLE TO UPDATE AGENT ON GUEST

APAR status

• Closed as program error.

Error description

• IBM Storage Protect Plus file system backup can generate the
  following warning message seen in the job and virgo logs.
  
  WARN .. Unable to deliver file ecx-beta.crt
  WARN .. Unable to update agent on guest Error= Cannot find path
  'C:\program files\IBM\IBM Spectrum Protect
  Plus\bin\ecx-beta.crt.tmp' because it does not exist.
  At line:1 char:1
  + move-item -force "c:\program files\IBM\IBM Spectrum Protect
  Plus\bin\ ...
  + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~. Last error:
  {1}
  
  The problem can occur when multiple filesystem backups are
  running concurrently.
  When more than one filesystem attempts to access the
  ecx-beta.crt file at same time,
  
  this warning message occurs.
  
  
  This message is only a warning and the filesystem backup
  completes successfully.
  
  
  
  IBM Storage Protect Plus Versions Affected:
  
  IBM Storage Protect Plus 10.1.x
  
  Additional Keywords    SPP CTGGA1696 ECX-BETA-CRT TS015210478
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus 10.1.10 and Later                  *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  *                                                              *
  *                                                              *
  *                                                              *
  *                                                              *
  * See ERROR DESCRIPTION                                        *
  *                                                              *
  *                                                              *
  *                                                              *
  *                                                              *
  *                                                              *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply the fix when available. This problem is currently      *
  * projected to be fixed in IBM Spectrum Protect Plus level     *
  * 10.1.16.3. Note that this is subject to change at the        *
  * discretion of IBM.                                           *
  *                                                              *
  *                                                              *
  *                                                              *
  *                                                              *
  *                                                              *
  ****************************************************************
  

Problem conclusion

• In IBM Spectrum Protect Plus 10.1.10 and later, lock is not
  added to access the ecx-beta.crt file when multiple filesystem
  backups are running in parallel. This bug is fixed in Spectrum
  Protect Plus 10.1.16.3 resulting in lock to access ecx-beta.crt
  file in parallel.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels