IT45925: CPU CORE STATS FOR FLASHSYSTEM 9500 LIMITED TO 32 CORES INSTEAD OF 48 IN STORAGE INSIGHTS

APAR status

• Closed as program error.

Error description

• The Q4 2022 release of Storage Insights introduces support for
  monitoring up to 48 CPU cores on FlashSystem 9500 devices,
  as indicated in the release notes. However, when accessing the
  Storage Insights Web UI, users notice that 9500 devices are
  only displaying 32 cores.
  
  This only applies to FlashSystem 9500 devices added to
  Storage Insights via Call Home with cloud services.
  
  If a FlashSystem 9500 device is added and monitored via a
  Data Collector, then all available cores is shown.
  
  To reproduce the issue:
  1) Add a FlashSystem 9500 with more than 32 cores to
  Storage Insights via Call Home with cloud services.
  2) Once the new FlashSystem 9500 has been probed:
  3) Access the Storage Insights Web UI and navigate to the
  'Resource' tab.
  4) Select the FlashSystem 9500 device and right-click on it.
  5) Choose 'View Performance' to open a new window.
  6) Click on 'Edit Table Metric' and select 'CPU Core
  Utilization' from the dropdown menu.
  
  You will observe that the total available cores shown is only
  32.
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring FlashSystem with more  *
  * than 32 cores                                                *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * The Q4 2022 release of Storage Insights introduces support   *
  * for monitoring up to 48 CPU cores on FlashSystem 9500        *
  * devices,as indicated in the release notes. However, when     *
  * accessing the Storage Insights Web UI, users notice that     *
  * 9500 devices are only displaying 32 cores.                   *
  *                                                              *
  * This only applies to FlashSystem 9500 devices added to       *
  * Storage Insights via Call Home with cloud services.          *
  *                                                              *
  * If a FlashSystem 9500 device is added and monitored via      *
  * a Data Collector, then all available cores is shown.         *
  *                                                              *
  * To reproduce the issue:                                      *
  * 1) Add a FlashSystem 9500 with more than 32 cores to         *
  * Storage Insights via Call Home with cloud services.          *
  * 2) Once the new FlashSystem 9500 has been probed:            *
  * 3) Access the Storage Insights Web UI and navigate to the    *
  * 'Resource' tab.                                              *
  * 4) Select the FlashSystem 9500 device and right-click on it. *
  * 5) Choose 'View Performance' to open a new window.           *
  * 6) Click on 'Edit Table Metric' and select 'CPU Core         *
  * Utilization' from the dropdown menu.                         *
  *                                                              *
  * You will observe the total available cores shown is only 32. *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 2Q24   [ 54X-IBM-SI ]
  ( release target 2Q 2024 / May )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels