IT45684: CLICKING ON "APPROVE" BUTTON DECLINES THE REQUEST TO ADD STORAGE DEVICE VIA CLOUD CALL HOME IN STORAGE INSIGHTS

APAR status

• Closed as program error.

Error description

• When running browser in any language other than English,
  clicking Approve in Configuration -> Call Home Storage Systems ,
  Declines the request to add storage device via Cloud Call Home
  in Storage Insights.
  When right clicking on the already declined device and trying to
  click on Approve, nothing happens and the device stay as
  declined.
  

Local fix

• Go to Insights > Advisor to view and approve the recommendation
  regarding Cloud Call Home device request to be added into
  Storage Insights.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights non-English users attempting to add     *
  * devices via Call Home with cloud services                    *
  *                                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * When using Storage Insights users in a web browser in any    *
  * language other than English, clicking Approve in             *
  * Configuration -> Call Home Storage Systems, declines the     *
  * request to add storage device via Cloud Call Home in         *
  * Storage Insights.                                            *
  *                                                              *
  * When right clicking on the already declined device and       *
  * trying                                                       *
  * to click on Approve, nothing happens and the device remains  *
  * declined.                                                    *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 2Q24   [ 54X-IBM-SI ]
  ( release target 2Q 2024 / April )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels