IT45681: IBM STORAGE PROTECT PLUS UNRESPONSIVE AFTER VIRGO.SERVICE CONSUMES ALL MEMORY.

APAR status

• Closed as program error.

Error description

• IBM Spectrum Protect Plus displays unresponsive symptoms due
  to total memory consumption by virgo.service.
  
  The memory consumption progressively increases in the
  virgo.service.
  
  Initial symptom can be verified when the virgo.service display
  high memory GB consumption, using command
  "systemctl status virgo".
  
  There is no reduction in the memory consumption even during
  the period of low SLA processing.
  
  This symptom remains until all memory is consumed by Virgo
  and IBM Storage Protect Plus become unresponsive.
  
  Virgo service generates heapdump file in location
  /data/logs/heapdump and need analisys by IBM Support.
  
  IBM Spectrum Protect Plus Versions Affected:
  IBM Spectrum Protect Plus 10.1.15.3 and later
  

Local fix

• Reboot the IBM Storage Protect Plus appliance to release
  memory allocated by the virgo.service.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.15.2 till 10.1.16.      *
  *                                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply the fixing level when available. This problem is fixed *
  * in IBM Spectrum Protect Plus level 10.1.16.1 and 10.1.17.    *
  * This is subject to change at the discretion of IBM.          *
  *                                                              *
  ****************************************************************
  

Problem conclusion

• In IBM Spectrum Protect Plus 10.1.15.2 and later, some of the
  created user sessions were not properly cleaned up, causing a
  memory leak. This memory leak would eventually consume all of
  the available memory, causing IBM Spectrum Protect Plus to
  crash. In 10.1.16.1 and 10.1.17, this memory leak has been
  fixed.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels