IT45639: EXCHANGE POINT-IN-TIME RESTORE CAN FAIL IF THERE IS NO LOG BACKUP BETWEEN LAST DATABASE BACKUP AND SPECIFIED "BY TIME"

APAR status

• Closed as program error.

Error description

• IBM Spectrum Protect Plus takes Exchange database backup at
  time1. Before any log backup is run after time1, a point-in-time
  restore by specifying "by time" value after time1 can fail.
  
  
  If log backup is enabled, the job fails with error:
  CTGGA1622,[exchange-server] Failed to granular restore databases
  (exchange-db) on server (exchange-server) (Could not find a part
  of the path '\\vsnap-server\vpoolx_fsxx\<exchange-db>\<exchagne
  -server>_<exchange-db>\backup.xml'.).
  
  
  If log backup is not enabled, the job fails with error:
  CTGGA1608,[exchange-server] Failed to restore databases
  (exchange-db) on server (exchange-server) (Object reference not
  set to an instance of an object.). The specified databases on
  the specified server failed to restore.
  
  Versions affected: IBM Spectrum Protect Plus v10.1.*
  
  Additional keywords: TS015208236 SPP
  

Local fix

• Use snapshot restore instead of point-in-time restore as it
  restores database backup directly without looking for log
  backups.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.0 till 10.1.16.1        *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in IBM Spectrum Protect Plus level     *
  * 10.1.16.2 and 10.1.17. Note that this is subject to change   *
  * at the discretion of IBM.                                    *
  ****************************************************************
  

Problem conclusion

• This problem has been fixed so that point-in-time restore is
  successful when there is no log backup available.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels