APAR status
Closed as program error.
Error description
When upgrading the Red Hat operating system (OS) on the vSnap/ VADP server by using the ISO file provided for IBM Storage Protect Plus server, rel. 10.1.16 (spp_with_os_10.1.16-330.iso), the OS upgrade is failing. At the installation log the following issues can be seen: Problem 1: cannot install the best update candidate for package libsmbclient-4.15.5-5.el8.x86_64 -nothing provides libcli-smb-common-samba4.so(SAMBA_4.18.6 _SAMBA4)(64bit) needed by libsmbclient-4.18.6-2.el8_9.x86_64 -nothing provides libdcerpc-samba-samba4.so(SAMBA_4.18.6 _SAMBA4)(64bit) needed by libsmbclient-4.18.6-2.el8_9.x86_64 ..... -nothing provides samba-common-libs = 4.18.6-2.el8_9 needed by libsmbclient-4.18.6-2.el8_9.x86_64 Problem 2: cannot install both libtalloc-2.4.0-3.el8.x86_64 and libtalloc-2.3.3-1.el8.x86_64 -package python3-talloc-2.3.3-1.el8.x86_64 requires libtalloc = 2.3.3-1.el8, but none of the providers can be installed -cannot install the best update candidate for package libtalloc-2.3.3-1.el8.x86_64 -problem with installed package python3-talloc- 2.3.3-1.el8.x86_64 |MDVREGR 10.1.15 5737SPLUS| IBM Storage Protect Plus Versions Affected: IBM Storage Protect Plus 10.1.16 and later
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus level 10.1.16 or later. * **************************************************************** * PROBLEM DESCRIPTION: * * See Error Description * **************************************************************** * RECOMMENDATION: * * Apply the fixing level when available. This problem is * * projected to be fixed in IBM Spectrum Protect Plus levels * * 10.1.16.1 and 10.1.17. This is subject to change at the * * discretion of IBM. * ****************************************************************
Problem conclusion
In IBM Spectrum Protect Plus 10.1.16, the vSnap upgrade ISO was missing required packages, causing upgrades to fail (with dependency or missing package errors). The missing packages have been included in IBM Spectrum Protect Plus 10.1.16.1 and 10.1.17.
Temporary fix
Manually install the missing packages using Yum.
Comments
APAR Information
APAR number
IT45526
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A1F
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2024-02-20
Closed date
2024-02-21
Last modified date
2024-02-21
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A1F","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
21 February 2024