IT45454: TICKET CREATION FROM STORAGE INSIGHTS FAILS DUE TO NO LICENSE (SWMA)

APAR status

• Closed as program error.

Error description

• When using Storage Insights to open a support ticket for a
  storage device, there are two options to select for the type of
  problem: "Software/I don't know" or "Hardware".  When selecting
  "Software/I don't know", the ticket creation can fail with an
  error indicating that there might not be an active license.
  That refers to no active software maintenance agreement (SWMA).
   An internal error indicating "No productCode could be found"
  stops the creation.  Some forms of active SWMA are not
  recognized.
  

Local fix

• None.  Select hardware rather than software and retry ticket
  creation.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users opening a support ticket for a    *
  * storage device                                               *
  *                                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * When using Storage Insights to open a support ticket for     *
  * a storage device, there are two options to select for the    *
  * type of problem: "Software/I don't know" or "Hardware".      *
  *                                                              *
  * When selecting "Software/I don't know", the ticket creation  *
  * can fail with an error indicating that there might not be an *
  *                                                              *
  * active license.                                              *
  *                                                              *
  * That refers to no active software maintenance agreement      *
  * (SWMA).                                                      *
  *                                                              *
  * An internal error indicating "No productCode could be found" *
  * stops the creation.  And some forms of active SWMA are       *
  * not recognized.                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 1Q24   [ 54X-IBM-SI ]
  ( release target 1Q 2024 / March )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels