IT45352: GVM5002: AN ERROR OCURRED" MESSAGE WHEN BACKUP VAPP VM USING IBM VCENTER PLUGIN.

APAR status

• Closed as program error.

Error description

• Unlike the backup of vApp Virtual Machine (VM), when backing a
  vApp VM using the IBM Spectrum Protect Vcenter plugin, an error
  will be seen:
  IBM Spectrum Protect: Backup Virtual Machine
  
  GVM5002: AN ERROR OCURRED: Logout and Login again. If the
  proble Persists, contact your administrator for assistance.
  
  Problem Diagnostics:
  Messages.log shows, at the time of the reported issue:
  [Month/day/year time time_zone] 000001b4 SystemOut          O **
  TsmServerManager.getServer() - session is null, will attempt to
  use saved TSM server **[Month/day/year time time_zone] 000001b4
  SystemOut                                                    O
  108, Retrieving from vCenter...              From:
  VirtualMachine, ,               VirtualMachine: [parent][12/6/23
  4:52:55:317 PST] 000001b4 SystemOut
                        O 108, Retrieved, Time spend: 5 ms (Result
  size: 1)
  [Month/day/year time time_zone] 000001b4 SystemErr          R
  java.lang.NullPointerException
  [Month/day/year time time_zone] 000001b4 SystemErr          R
  at com.tivoli.tsm.vmware.vim.ServiceConnection.getDynamicProper
  ty(ServiceConnection.java:463)
  [Month/day/year time time_zone] 000001b4 SystemErr          R
  at com.tivoli.tsm.vmware.vim.Datacenter.getDatacenterByObjectId
  (Datacenter.java:463)
  [Month/day/year time time_zone] 000001b4 SystemErr          R
  at com.tivoli.tsm.unifrecov.jaxrs.TagInformationResource.proces
  sGetTagInformation(TagInformationResource.java:131)
  [Month/day/year time time_zone] 000001b4 SystemErr          R
  at com.tivoli.tsm.unifrecov.jaxrs.TagInformationResource.lambda
  $getTagInformation$0(TagInformationResource.java:106)
  [Month/day/year time time_zone] 000001b4 SystemErr          R
  at com.tivoli.tsm.unifrecov.jaxrs.RestBase.handleRequest(RestBa
  se.java:981)
  [Month/day/year time time_zone] 000001b4 SystemErr          R
  at com.tivoli.tsm.unifrecov.jaxrs.TagInformationResource.getTag
  Information(TagInformationResource.java:107)
  [Month/day/year time time_zone] 000001b4 SystemErr          R
  at sun.reflect.GeneratedMethodAccessor101.invoke(Unknown Source)
  
  [Month/day/year time time_zone] 000001b4 SystemErr          R
  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMe
  thodAccessorImpl.java:55)
  [Month/day/year time time_zone] 000001b4 SystemErr          R
  at java.lang.reflect.Method.invoke(Method.java:508)
  
  
  | MDVREGR 8.1.17-TIV_5725TVEVM |
  IBM Spectrum Protect Versions Affected:
  IBM Spectrum Protect for Virtual Environments-Data Protection
  for VMware version 8.1.17 and above on all Windows and Linux
  platforms.
  
  
  Additional Keywords: Spectrum protect, Tivoli, Storage,
  TS014177354, TDP4VE, VMCLI, VAAP, Backup.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect for Virtual Environments Data           *
  * Protection for VMware 8.1.17, 8.1.19, 8.1.20 and 8.1.21 on   *
  * Linux and Microsoft Windows platforms                        *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * see error description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in Data Protection for VMware 8.1.22.  *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• When user try to backup vApp VM from IBM Spectrum Protect for
  Virtual Environments vCenter plugin, the IBM Spectrum Protect
  for Virtual Environments web server will look back the VMware
  object tree to find the datacenter object. When IBM Spectrum
  Protect for Virtual Environments web server looks back the
  object tree, it will access the "parent" property of each
  object. But for the vApp VM, the "parent" property is unset and
  will cause null pointer exception in IBM Spectrum Protect for
  Virtual Environments web server. Actually, for the vApp VM,
  there is another property "parentVApp". IBM Spectrum Protect for
  Virtual Environments web server should use this property of vApp
  VM to find the parent object.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM FOR VE DP V

• Fixed component ID

  5725TVEVM

Applicable component levels