IT45262: COULD NOT INSTALL THE IBM STORAGE INSIGHTS DATA COLLECTOR ON AIX

APAR status

• Closed as documentation error.

Error description

• IBM Storage Insights Data Collector on AIX was showing
  down-level status, and automatic upgrade has failed.
  Uninstalled the old Data Collector and tried to install the
  new data collector downloaded from Storage Insights.
  
  Extracted the file and ran installDataCollectorService.sh and
  got below error.
  
  /opt/IBM/Storage_Insights # installDataCollectorService.sh
  failed to open
  </opt/IBM/Storage_Insights/jre/lib/default/libjvm.so> - reason:
  <	0509-022 Cannot load module
  /opt/IBM/Storage_Insights/jre/lib/default/libjvm.so.
         0509-150   Dependent module libc++.a(shr_64.o) could not
  be loaded.
         0509-022 Cannot load module libc++.a(shr_64.o).
         0509-026 System error: A file or directory in the path
  name does not exist.
         0509-022 Cannot load module
  /opt/IBM/Storage_Insights/jre/lib/default/libjvm.so.
         0509-150   Dependent module
  /opt/IBM/Storage_Insights/jre/lib/default/libjvm.so could not be
  loaded.>
  
  Failed to find VM - aborting
  Data Collector service will be registered in /etc/rc.d.
  Failed to find VM - aborting
  Can't configure the connection to the proxy server. Check the
  proxy connection information and retry.
  
  The data collector was installed as a service:
  "dataCollector_xxxxxxxxxxxxxxxxx".
  Base directory: /opt/IBM/Storage_Insights.
  Starting the service:...
  failed to open
  </opt/IBM/Storage_Insights/jre/lib/default/libjvm.so> - reason:
  <	0509-022 Cannot load module
  /opt/IBM/Storage_Insights/jre/lib/default/libjvm.so.
         0509-150   Dependent module libc++.a(shr_64.o) could not
  be loaded.
         0509-022 Cannot load module libc++.a(shr_64.o).
         0509-026 System error: A file or directory in the path
  name does not exist.
         0509-022 Cannot load module
  /opt/IBM/Storage_Insights/jre/lib/default/libjvm.so.
         0509-150   Dependent module
  /opt/IBM/Storage_Insights/jre/lib/default/libjvm.so could not be
  loaded.>
  
  Failed to find VM - aborting
  
  The data collector failed to start from the base directory:
  /opt/IBM/Storage_Insights.
  

Local fix

• https://www.ibm.com/docs/en/storage-insights?topic=collectors-i
  nstalling-data-aix-linux
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users installing or upgrading Data      *
  * Collector on AIX                                             *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * IBM Storage Insights Data Collector on AIX was showing       *
  * down-level status, and automatic upgrade has failed.         *
  * Uninstalled the old Data Collector and tried to install the  *
  * new data collector downloaded from Storage Insights, and     *
  * that failed too.                                             *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  Starting with the December 2023 release of Storage
  Insights, the Data Collector on AIX requires the installation
  of the IBM® XL C/C++ Runtime for AIX 16.1.0.1 or later,
  on the operating system.  If that is missing the Data
  Collector will not install or upgrade properly.
  
  For more information please see the docs here:
  "Installing data collectors on AIX or Linux"
  https://www.ibm.com/docs/en/storage-insights?topic=collectors-in
  stalling-data-aix-linux
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 1Q24   Ý 54X-IBM-SI ¨
  ( release target 1Q 2024 / January )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels