IT44971: ERROR CTGGA0457 DURING RESTORE OF VM FROM MONTHLY POLICY STARTING WITH SPP VERSION 10.1.14

APAR status

• Closed as program error.

Error description

• The IBM Spectrum Protect Plus version is 10.1.14 Build 158.
  During a VM restore, it a IBM Spectrum Protect Plus V10.1.14
  appliance reports an error CTGGA0457 from a monthly policy.
  
  DETAIL,1683545383874,............... CEST,2,CTGGA0100,Collecting
  details of vms and volumes
  INFO,1683545384468,.................
  CEST,2,CTGGA0101,Inventorying protected objects
  WARN,1683545391926,..................CEST,2,,getHosts() failed
  for network: XX.XX.XX.XX_BfsLan e=...serviceprovider.common.hyp
  ervisor.exception.HypervisorHostGetException:com.vmware.vim25.Ma
  
  ERROR,1683545391934,................ CEST,2,CTGGA0457,Exception
  occurred while cataloging data
  INFO,1683545392550,................. CEST,,CTGGA0527,Overall Job
  Status COMPLETED
  
  
  |MDVREGR 10.1.13.1 5737SPLUS|
  
  
  IBM Spectrum Protect Plus Versions Affected:
  IBM Spectrum Protect Plus 10.1.14 and later
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus 10.1.14 and 10.1.15                *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply the fixing level when available. This problem is fixed *
  * in IBM Spectrum Protect Plus level 10.1.16. Note that this   *
  * is subject to change at the discretion of IBM.               *
  ****************************************************************
  

Problem conclusion

• Before IBM Spectrum Protect Plus 10.1.16, a bug in cataloging
  during hypervisor protection jobs resulted in VMs being marked
  as protected even though the VMs were unabled to be protected.
  This bug has been resolved by handling the error condition when
  the network or NIC for a VM cannot be found, which results in
  the affected VM being correctly marked as unprotected at the
  completion of the protection job.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• Hypervis VMware
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels