IT44872: VMWARE BACKUP JOB FINISHES WITH INCORRECT COMPLETED STATUS

APAR status

• Closed as program error.

Error description

• When a VMware backup job runs and fails against a VM during the
  discovery phase. But then continues to complete backup of
  another VM.
  
  The job finishes with incorrect, completed, status and
  incorrectly states 0 Vms failed.
  
  Job log messages:
  DETAIL,[<timestamp>],2,CTGGA0062,Discovering virtual machines
  that need to be protected
  ERROR,[<timestamp>],2,CTGGA2401,Hypervisor VM [<VMName>] skipped
  because hypervisor [<VcenterServer>] is not loaded. Error:
  Failed to connect to hypervisor [<VcenterServer>]. The
  credentials provided are invalid
  
  
  SUMMARY,[<timestamp>],2,CTGGA0071,Total VMs protected: 1
  failed: 0. Total transfer size: # B; Throughput: # B/Sec;
  Duration # second(s)
  INFO,[<timestamp>],,CTGGA0527,Overall Job Status COMPLETED
  SUMMARY,[<timestamp>],,CTGGA2384,VM: [<VMName>]; Proxy: null;
  vSnaps: null; Type: Incremental; Transport: null; Transferred:
  null; Throughput: # B/s; Queue Time: # second; Protected VMDKs:
  # of #; Status: failed
  SUMMARY,[<timestamp>],,CTGGA2384,VM: [<VMName>]; Proxy:
  [<ProxyServer>]; vSnaps: [<VsnapServer>]; Type: Incremental;
  Transport: ; Transferred: # B; Throughput: # B/s; Queue Time: #
  second; Protected VMDKs: # of #; Status: complete
  
  SUMMARY,[<timestamp>],,CTGGA2340,Job policy [<SLA_Name>]
  completed in # min(s) # sec(s) and ended with status COMPLETED.
  id ##########
  
  
  
  IBM Spectrum Protect Plus Versions Affected:
  IBM Spectrum Protect Plus 10.1.X
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.6 till 10.1.15          *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply the fixing level when available. This problem is       *
  * currently projected to be fixed in IBM Spectrum Protect Plus *
  * level 10.1.16. Note that this is subject to change at the    *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• The problem here was with the VM selection logic when the backup
  runs, it did not pass the skipped VM to the further steps in
  backup job. This resulted in incorrect backup result and VM
  count. This wrong behavior is now fixed.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels