APAR status
Closed as program error.
Error description
IBM Storage Protect Plus cloud offload backup to a new IBM COS bucket failed with the following error: Unable to update the partner for <hostname_or_ip_address>. Error - Failed to create vSnap cloud Offload message: "An error occurred (404) when calling the HeadObject operation: Not Found" type: "ClientError". The underlying issue is that archive policy takes time(maybe about 12 hours) to be effective. Affected versions: 10.1.15.1, 10.1.15.2
Local fix
Retry the failed IBM Storage Protect Plus offload job after about 12 hours.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus level 10.1.15.1, and 10.1.15.2. * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed in IBM Spectrum Protect Plus level * * 10.1.15.3, and 10.1.16. Note that this is subject to change * * at the discretion of IBM * ****************************************************************
Problem conclusion
This problem has been fixed so that cloud offload backup to a new IBM COS bucket can be completed successfully, without waiting for 12 hours.
Temporary fix
Comments
APAR Information
APAR number
IT44871
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A1F
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2023-10-31
Closed date
2023-11-01
Last modified date
2023-11-01
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A1F","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
01 February 2024