IT44739: FILE INDEXING OF WINDOWS SERVER CAUSES VMWARE JOB TO HANG

APAR status

• Closed as program error.

Error description

• VMware backup job hangs, with file indexing enabled, on windows
  server.
  
  Job log messages:
  [<timestamp>],2,CTGGA0100,Collecting details of vms and volumes
  [<timestamp>],2,CTGGA2325,Waiting for remote operation to
  complete on server #.#.#.#
  [<timestamp>],2,CTGGA2325,Waiting for remote operation to
  complete on server #.#.#.#
  
  Below are the last messages in the command log with no further
  logging as the process is hung.
  [<timestamp>] [0x00002034] DEBUG ntfiles - Test if file [c:\Pro
  gramData\SPP\####\####_Volume{#-#-#-#-#}_filelist\#_v_filelist]e
  [<timestamp>] [0x00002034]  INFO ntfiles - Reg [version] =
  [4.7.03190]
  
  
  
  IBM Spectrum Protect Plus Versions Affected:
  IBM Spectrum Protect Plus 10.1.15.2
  

Local fix

• On the windows server that has file indexing hanging do the
  following.
  1) Open Windows Task manager
  2) Select More details
  3) right click on process, rawtocrepac.exe, and select end task.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.x.                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in IBM Spectrum Protect Plus level     *
  * 10.1.16. Note that this is subject to change at the          *
  * discretion of IBM                                            *
  ****************************************************************
  

Problem conclusion

• This problem has been fixed so that Windows virtual machine file
  indexing will not hang in logging of file compression stage.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels