IT44692: JOB LOG BUNDLE DOWNLOAD FAILS WITH A NETWORK ERROR WHEN NO VIRGOLOG ENTRIES ARE FOUND

APAR status

• Closed as program error.

Error description

• IBM Spectrum Protect Plus job log collection returns below
  error:
  
  A network error has occurred. Contact your network
  administrator to confirm the validity of your network.
  
  The virgo log shows following exception:
  
  [date-time] ERROR pool-42565-thread-7
  c.catalogic.ecx.log.collect.engine.pipeline.async.OperatorLogger
    [Collect:95a78f46-6266-4678-b008-fd3c48796fd8] Operation
  "Collect" failed.
  com.catalogic.ecx.log.collect.step.StepFailedException: Failed
  to create command step.
  ...
  Caused by:
  org.buildobjects.process.ExternalProcessFailureException:
  External process 'python
  /opt/ECX/tools/scripts/virgo-log-parser.py --output /opt/virgo/
  work/tmp/4bb8b7ee-d0ce-4e4a-aad8-31a8c7939d01494435200370990784
  2.tmp--start 2023-09-04T20:59:45.874Z --end 2023-09-04T21:22:33.
  -j 1693861200055' returned 1 after 51ms
  Traceback (most recent call last):
   File "/opt/ECX/tools/scripts/virgo-log-parser.py", line 968, in
  <module>
     results = log.write_to_file(args.output,
  timestamp_log_filter, log_filter)
   File "/opt/ECX/tools/scripts/virgo-log-parser.py", line 318, in
  write_to_file
     if bounds.end < self.get_earliest_possible_timestamp():
   File "/opt/ECX/tools/scripts/virgo-log-parser.py", line 831, in
  get_earliest_possible_timestamp
     return min(timestamps)
  ValueError: min() arg is an empty sequence
  
  There are no virgo logs within the timeframe the job was
  executed. For example, if the job was run two days ago, the
  oldest entry in the virgo log is from 1 day ago. That should
  cause the virgo log to be empty in the log collection, however,
  above exception is seen in the logs.
  
  
  Versions affected: IBM Spectrum Protect Plus v10.1.*
  
  
  Additional keywords: TS014024469 SPP
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.x.                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * see ERROR Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply the fixing level when available. This problem is fixed *
  * in IBM Spectrum Protect Plus levels 10.1.15.3 and 10.1.16.   *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• In IBM Spectrum Protect Plus before 10.1.15.3, if the Virgo log
  had rotated (where the earliest timestamp in the Virgo log was
  after the end of a job's completion time), the virgo/ directory
  was missing in a job's log download. In IBM Spectrum Protect
  Plus 10.1.15.3, the virgo/ directory is now included, which has
  an empty Virgo log and a populated log that records that no
  Virgo logs could be found for the job (a parser log that states
  that the earliest timestamp in the Virgo is after the job's
  completion time).
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels