IT44666: UNABLE TO COLLECT DATA BECAUSE MULTIPLE DATA COLLECTORS WERE MARKED AS PRIMARY.

APAR status

• Closed as program error.

Error description

• Although scheduled data collection was successful for some
  storage systems, any attempts to restart data collection were
  not initiated as expected.  The date and time shown for the last
  successful probe was not updated as no new probe was run.  The
  performance monitors were not restarted either.  Any attempts to
  Modify Schedule for the same devices resulted in an error.
  
  When looking at the data collector details pages, multiple data
  collectors reported "monitoring" for the same storage system.
  Each device should only be actively monitored by one data
  collector at a time, even if other data collectors are
  "allowed".
  

Local fix

• Database was cleaned up to remove some incorrect/stale entries.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users uploading support data for        *
  * storage device                                               *
  *                                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Although scheduled data collection was successful for        *
  * some storage systems, any attempts to restart data           *
  * collection                                                   *
  * were not initiated as expected.  The date and time shown for *
  *                                                              *
  * the last successful probe was not updated as no new probe    *
  * was run.  The performance monitors were not restarted        *
  * either.                                                      *
  * Any attempts to Modify Schedule for the same devices         *
  * resulted                                                     *
  * in an error.                                                 *
  *                                                              *
  * When looking at the data collector details pages, multiple   *
  * data                                                         *
  * collectors reported "monitoring" for the same storage        *
  * system.                                                      *
  * Each device should only be actively monitored by one data    *
  * collector at a time, even if other data collectors are       *
  * "allowed".                                                   *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * If you encountered this problem prior to the                 *
  * 4Q 2023 / November release, contact IBM                      *
  * Support for resolution.                                      *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 4Q23   [ 54X-IBM-SI ]
  ( release target 4Q 2023 / November )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels