IT44636: VM RESTORE FAILED WITH CTGGA2177 UNEXPECTED ERROR DURING RECOVERY STEP (CREATE VMS)

APAR status

• Closed as program error.

Error description

• IBM Storage Protect Plus VM restore failed during recovery step
  (Create VMs)
  
  
  
  
  Job Log messages shows :
  
  
  INFO,<timestamp> ,CTGGA2618,Creating VM <VM_name> (VM 1 of 1)
  DETAIL,<timestamp>,CTGGA2185,Create VMs: Failed (0 objects)
  ERROR,<timestamp>,CTGGA2177,Unexpected error during recovery
  step (Create VMs). Contact support for further assistance.
  
  
  
  
  Virgo log failure messages  :
  
  
  <timestamp> INFO  asyncTaskExecutor-4696
  c.catalogic.ecx.serviceprovider.recovery.hypervisor.CreateVMStep
   ERROR_STEP_FAILED_WITH_COUNT_STEPNAME
  <timestamp> ERROR asyncTaskExecutor-4696
  c.c.ecx.serviceprovider.recovery.common.StepChunkExecutor
    Unexpected error during recovery step (Create VMs). Contact
  support for further assistance.
  <timestamp> INFO  asyncTaskExecutor-4696
  c.c.ecx.serviceprovider.recovery.common.StepChunkExecutor
   Unhandled exception in recovery job
  java.lang.NullPointerException: null
     at com.catalogic.ecx.serviceprovider.recovery.hypervisor.VM$
  Target.getHypervisorVolume(VM.java:1170)
  
  
  IBM Spectrum Protect Plus Versions Affected:
  IBM Spectrum Protect Plus 10.1.x.x
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.x.                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in IBM Spectrum Protect Plus level     *
  * 10.1.16. Note that this is subject to change at the          *
  * discretion of IBM                                            *
  ****************************************************************
  

Problem conclusion

• The error handling was added to VMware backup by validating to
  ensure datastore data is cataloged, to prevent restore issue.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels