IT44541: VM BACKUP FAILS WITH RC 115 AND RC -1

APAR status

• Closed as program error.

Error description

• Incremental VM backup fails with:
  [date] [time] ANS5250E An unexpected error was encountered.
    IBM Spectrum Protect function name : vcmLogger::trace
    IBM Spectrum Protect function      :
  VolumeControlManager::copy_volume: get_elemnt of source from
  cache failed (id='Path:
  'C:\mnt\tsmvmbackup\fullvm\CDF_Local\VM_name\Hard Disk 1' Job:
  job_number')
    IBM Spectrum Protect return code   : 115
    IBM Spectrum Protect file          :
  ..\..\common\vm\vmbackvcm.cpp (240)
  [date] [time] ANS0361I DIAG:
  ..\..\common\vm\vmbackcommon.cpp(1051): VmSendData(): Error
  809544832 copy CTL data.
  [date] [time] ANS4174E Full VM backup of VMware Virtual Machine
  'VM_name' failed with RC=-1 mode=Incremental Forever -
  Incremental, target node name='datacenter_node_name', data mover
  node name='<data_mover_node_name>'
  [date] [time] ANS1228E Sending of object 'VM_name' failed.
  [date] [time] ANS5283E The operation was unsuccessful.
  
  IBM Spectrum Protect Versions Affected:
  IBM Spectrum Protect for Virtual Environments - Data Protection
  for VMware  8.1.x on all Windows and Linux platforms.
  
  
  Additional Keywords: Spectrum protect, Storage, TS013263586,
  TDP4VE, backup.
  

Local fix

• Run full backup for the affected VM.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Protect for Virtual Environments: Data           *
  * Protection for VMware versions 8.1.0.0 - 8.1.20.0 on         *
  * Microsoft Windows and Linux                                  *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * The problem can occur during backup of VMware VMs that have  *
  * multi-digit hard disk numbers, such as "Hard Disk 11", "Hard *
  * Disk 12", and so on. A programming error caused the data     *
  * mover to try to match a disk name such as "Hard Disk 1" to   *
  * objects on the IBM Storage protect Server that contain "Hard *
  * Disk 1", such as "Hard Disk 11".                             *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 8.1.21.0. Note that until the *
  * fixing level is available, this information is subject to    *
  * change at the discretion of IBM.                             *
  *                                                              *
  * After the fix is installed, run an incremental-forever full  *
  * (-MODE=IFFULL) backup of affected VMs. Subsequent            *
  * incremental-forever incremental (-mode=IFINCR) backups of    *
  * the VMs will no longer encounter this problem.               *
  ****************************************************************
  

Problem conclusion

• The code is fixed so that the disk name matches objects on the
  Storage Protect Server only if the name is an exact match.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM FOR VE DP V

• Fixed component ID

  5725TVEVM

Applicable component levels