IT44477: SYSTEM LOGS NOT UPLOADED BY STORAGE INSIGHTS [NO PRIMARY DATA COLLECTOR FOUND]

APAR status

• Closed as program error.

Error description

• Attempts to upload system logs from storage devices using
  Storage Insights fail to actually upload the logs.  No log
  packages are generated on the storage device.  The command to
  collect the logs on the storage device is not run because no
  primary data collector can be found.  There is no other
  indication in Storage Insights that the data collector is not
  available for the device.  Data Collection runs fine.
  
  dcm error Primary DC is missing, can't execute system action,
  mark it as such <device_ID> <tenant_ID> UPLOAD_SYSTEM_LOGS No
  primary collector found for device <device_ID> on tenant
  <tenant_ID>. Can't start task.
  

Local fix

• Contact IBM Support.  Collect and upload logs directly from the
  storage device as a workaround.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users uploading support data for        *
  * storage device                                               *
  *                                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Attempts to upload system logs from storage devices          *
  * using Storage Insights fails to actually upload the logs.    *
  * No log packages are generated on the storage device.         *
  * The command to collect the logs on the storage device        *
  * is not run because no primary data collector can be found.   *
  * There is no other indication in Storage Insights that the    *
  * data collector is not available for the device.              *
  * Meanwhile the data collection continues to run fine.         *
  *                                                              *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * If you encountered this problem prior to the                 *
  * 4Q 2023 / November release, contact IBM                      *
  * Support for resolution.                                      *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 4Q23   [ 54X-IBM-SI ]
  ( release target 4Q 2023 / November )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels