IT44476: RESTORING A DELETED VM FROM THE VSPHERE PLUG-IN FAILS WITH GVM5002E

APAR status

• Closed as program error.

Error description

• When trying to restore a deleted VM using the IBM Storage
  Protect Data Protection for VMWare vSphere plug-in the following
  error is encountered:
  
  GVM5002E: An Error Occurred:
  
  No further details will be available from the plug-in and the
  messages.log shows the following error:
  
  [Date and Time Stamp] 000026ef SystemErr
                             R java.lang.ClassCastException:
  com.tivoli.tsm.vmware.vim.Datacenter incompatible with
  com.tivoli.tsm.vmware.vim.VirtualMachine
  
  | MDVREGR 8.1.17.0-5725TVEVM |
  
  IBM Spectrum Protect Versions Affected:
  IBM Spectrum Protect for Virtual Environment: Data Protection
  for VMware version 8.1.17.0 and Higher on all Supported
  Platforms
  
  Additional Keywords: SP, TSM , SP4VE, TS012905479, plugin,
  restore, deleted, vm, vmware, vsphere, GVM5002E
  

Local fix

• Restore the deleted VM using the "Restore VM" command
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect for Virtual Environments Data           *
  * Protection for VMware  8.1.17, 8.1.19, 8.1.20 and 8.1.21 on  *
  * Linux and Microsoft Windows platforms                        *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * see error description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in Data Protection for VMware 8.1.22.  *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• When user selected to restore a deleted VM from IBM Spectrum
  Protect for Virtual Environments vCenter plugin GUI, it will
  send the data center ID to the IBM Spectrum Protect for Virtual
  Environments web server in the request. In the IBM Spectrum
  Protect for Virtual Environments web server code, there is a
  wrong comparison that causes it always try to convert the input
  object to VM object and get name property from it. But for the
  deleted VM, the input object is data center object. It cannot be
  convert to VM object. So when the IBM Spectrum Protect for
  Virtual Environments web server try to do this converting, it
  will throw an exception and cause the operation fail. Actually
  the name of the data center object is already in the web GUI
  request. So it's not necessary to do this converting and get the
  name again.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM FOR VE DP V

• Fixed component ID

  5725TVEVM

Applicable component levels